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edmondo
Newbie
179 Views
Message 1 of 5

Broadband speed problem after Power Outage

Hi,

I have a broadband problem that started with a power  surge and outage in my building on the 20th September. Before this date I was getting a consistent download speed of 10+mb with 12mb sync speed for the last two years.

 

I've been on the phone since with BT Helpdesk and the situation doesn't seem to be improving. Last thing I was told by BT is that they're resetting my line and I should wait 5 days before a call back.

 

My current line stats are the following:

 

But I'm getting on BT SpeedTester a 1mb download speed and 1.6mb upload speed.

 

ADSL LinkDownstreamUpstream
Connection Speed6215 kbps1195 kbps
Line Attenuation36.0 db20.7 db
Noise Margin8.3 db5.8 db

 

What can I do to get BT to send an engineer out to check the line ? I'm thinking that the power surge might have damaged the line in the building.

 

Cheers

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4 REPLIES 4
Highlighted
Distinguished Sage
164 Views
Message 2 of 5

Re: Broadband speed problem after Power Outage

Can you please post the full results of the BT speedtest not the beta test as shown here speedtest.jpg

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Distinguished Sage
163 Views
Message 3 of 5

Re: Broadband speed problem after Power Outage

Hi Welcome to the forums

Here is a basic guide to getting help from the community members done by CL Keith Please read through the link posted http://forumhelp.dyndns.info/speed/first_steps.html

once you have posted the information asked for then the community members can help you more


Thank You


This is a customer to customer self help forum the only BT presence here are the forum moderators

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edmondo
Newbie
147 Views
Message 4 of 5

Re: Broadband speed problem after Power Outage

This is my last BT SpeedTester test: 1. Best Effort Test: -provides background information. Download Speed 0.06 Mbps 0 Mbps 7.15 Mbps Max Achievable Speed Download speedachieved during the test was - 0.06 Mbps For your connection, the acceptable range of speeds is 2 Mbps-7.15 Mbps. IP Profile for your line is - 5.99 Mbps 2. Upstream Test: -provides background information. Upload Speed 1.11 Mbps 0 Mbps 0.83 Mbps Max Achievable Speed Upload speed achieved during the test was - 1.11Mbps Additional Information: Upstream Rate IP profile on your line is - 0.83 Mbps
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Distinguished Sage
139 Views
Message 5 of 5

Re: Broadband speed problem after Power Outage

could you also post the full hub stats including connection time and connection speed and all error messages including the ones shown by cliking on show more details
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