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Beginner
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Message 11 of 18

Re: Broadband speed slower than dial up, customer service useless

I carried out that test, but I can't copy and paste the results for some reason. The only entry which makes any sene to me reads:

 

ADSL Max up to 1.5 downstream no upstream entry and a downstream range of 1-2.5

 

I've run the test socket check and the engineer when he was here yesterday did too.

He showed me his results on his test rig. I didn't get the numbers, but they've been consistently low for days whenever I've runt he BT speed test. But I did get the two words, LIMP MODE fromt he engineer's cconsole. He said this came about as a result of the outage, and it hadn't been reset. Tech desk say it can't be reset because the line is unstable, hence the need for a second engineer to come out.


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Distinguished Sage
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Message 12 of 18

Re: Broadband speed slower than dial up, customer service useless

let us know how you get on with the visit please
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Beginner
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Message 13 of 18

Re: Broadband speed slower than dial up, customer service useless

Strangest thing. Connection very slow this morning, then suddenly everything is back to normal. Speed from the exchange 3.03 meg, download. 2.6 meg, upload 0.7 meg. It looks like the line has been reset. Now thinking about cancelling tomorrow's engineer.

Thanks, guys (and gals) for your help.

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Distinguished Sage
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Message 14 of 18

Re: Broadband speed slower than dial up, customer service useless

could you please repost your hub stats again just for reference  it looks like it was  waiting for an auto profile reset 

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Beginner
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Message 15 of 18

Re: Broadband speed slower than dial up, customer service useless

Sorry to hijack this thread and all but reading what dwrob96 said, the speed and his problems seem to be exactly the same as mine, the date seems in correlation to when I started getting this issue as well!
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Distinguished Sage
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Message 16 of 18

Re: Broadband speed slower than dial up, customer service useless

@ Tyler009 could you please start your own new post as the causes may be different once you have posted your hubstats then we can help you further
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Distinguished Sage
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Message 17 of 18

Re: Broadband speed slower than dial up, customer service useless

John46 - he has already


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Distinguished Sage
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Message 18 of 18

Re: Broadband speed slower than dial up, customer service useless

thanks imj
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