Broadband speed/tariff

[M5355]

After 6 months of trying I’ve been connected but was told that the only tariff that will work at my home is the business 500. 500kb isn’t a realistic connection and not really worth having. Who can I contact to at least try a regular consumer tariff. The engineer who did the final connection advised that I wouldn’t get a high speed due to the exchange to house distance but that 1 to 2 Mb was possible. I could live with that. No-one I’ve contacted at BT has helped with my enquiries.

[Keith_Beddoe]

Welcome to this user forum.

Are you a business user?

[M5355]

No

[imjolly]

Enter your phone number and post results remember delete number  http://www.dslchecker.bt.com/

post stats from your router

[RobbieMac]

Hi @M5355 

Please post back with the info the guys are looking for as that will help understand what sort of speed your line will support.

Thanks,

Robbie

[M5355]

The 

T BROADBAND AVAILABILITY CHECKER Telephone Number Xxxxxxxxx on Exchange CLACHAN is served by Cabinet 1ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperObserved SpeedsADSLPremise environmentStatus ADSL Max Up to 1 -- 1 to 3 Available -- --   Fixed Rate 2 -- -- Available -- --   Max Observed Downstream Speed (Mbps) 0.58           Max Upstream Observed Speed (Mbps) 0.29           Observed Date 2019-02-18           Bridge Tap U             VRI --             NTEFaceplate --             Last Test Date --

FTTP is not available. For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage. This line is on a Market A Exchange. In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values. Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises. The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated. Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check. Note: Thank you for your interest

[M5355]

T BROADBAND AVAILABILITY CHECKER Telephone Number 0xxxxxxcc on Exchange CLACHAN is served by Cabinet 1ADSL ProductsDownstream Line Rate(Mbps)Upstream Line Rate(Mbps)Downstream Range(Mbps)Availability Date Left in JumperObserved SpeedsADSLPremise environmentStatus ADSL Max Up to 1 -- 1 to 3 Available -- --   Fixed Rate 2 -- -- Available -- --   Max Observed Downstream Speed (Mbps) 0.58           Max Upstream Observed Speed (Mbps) 0.29           Observed Date 2019-02-18           Bridge Tap U             VRI --             NTEFaceplate --             Last Test Date --

FTTP is not available. For all ADSL and WBC Fibre to the Cabinet (VDSL or G.fast) services, the stable line rate will be determined during the first 10 days of service usage. This line is on a Market A Exchange. In order to be eligible for handback, downstream speed should be less than Downstream Handback Threshold values. Throughput/download speeds will be less than line rates and can be affected by a number of factors within and external to BT's network, Communication Providers' networks and within customer premises. The Stop Sale date for Datastream is from 30-Jun-2012; the Formal Retirement date for Datastream is from 30-Jun-2014. If the End User wishes to migrate from their current Broadband supplier they will need to contact the Broadband supplier they want to take service from to arrange for the service to be migrated. Please note that postcode and address check results are indicative only. Most accurate results can be obtained from a telephone number, NAD, UPRN or Access Line ID (ALID) check. Note: Thank you for your interest

[imjolly]

As you can see from the checker results the expected range is 1/3mb and likely connection speed is 1mb  you are obviously a very long way from the exchange

are you able to post router stats?

[M5355]

Hi, 

not sure what stats look like, is it the event log?

it’s a home hub 5.

[M5355]

1. Product name:	BT Home Hub
2. Serial number:	+068543+NQ61522975
3. Firmware version:	Software version 4.7.5.1.83.8.264 (Type A) Last updated 28/02/19
4. Board version:	BT Hub 5A
5. DSL uptime:	0 days, 14:14:24
6. Data rate:	288 / 576
7. Maximum data rate:	1060 / 5408
8. Noise margin:	27.0 / 35.8
9. Line attenuation:	31.0 / 51.0
10. Signal attenuation:	31.0 / 47.0
11. Data sent/received:	52.9 MB / 482.0 MB
12. Broadband username:	bthomehub@btbroadband.com
13. BT Wi-fi:	No
14. 2.4 GHz Wireless network/SSID:	BTHub5-PSWG
15. 2.4 GHz Wireless connections:	Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:	WPA2
17. 2.4 GHz Wireless channel:	Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:	BTHub5-PSWG
19. 5 GHz Wireless connections:	Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:	WPA2
21. 5 GHz Wireless channel:	Automatic (Smart Wireless)
22. Firewall:	Default
23. MAC Address:	90:72:82:a2:d4:2c
24. VPI/VCI:	0 / 38
25. Modulation:	G.992.1 Annex A
26. Latency type:	Fast
27. Software variant:	AA
28. Boot loader:	1.0.0