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Canadaleigh
Aspiring Contributor
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Message 1 of 5

Broadband speed

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Hi I reported a slow broadband fault on 3 march 17 Fault Number VOL013-******** when I look a the faul tracker it says

 

Further diagnostic tests began at the time and date shown to find the problem with your broadband. Once we know more we will contact you using your contact details above and once we have fixed your problem you will see an update on this page. Thanks for your patience

 

How long should the test take

 

Thanks

 

Leigh

 

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4 REPLIES 4
Keith_Beddoe
Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Broadband speed

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I would imagine by now, its been forgotten about.

 

It may be best to get help from this forum.

 

What exactly was the problem?

 

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PaddyB
Moderator
Moderator
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Message 3 of 5

Re: Broadband speed

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Hi @Canadaleigh,

 

I've removed your fault reference number as this is a public forum. I'm sorry you haven't had a update regarding your fault. I'll be able to take a look at what is happening with your case. Please can you send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB 

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Canadaleigh
Aspiring Contributor
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Message 4 of 5

Re: Broadband speed

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Hi Paddyb

 

I have just posted my details on to you

 

Thanks

 

Leigh

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Canadaleigh
Aspiring Contributor
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Message 5 of 5

Re: Broadband speed

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I have now been fixed

 

The problems were and this is from BT Customer Services

 

From checking the account it appears the order completed on our background system for the 40/10 service not the 80/20. I've placed an order today to upgrade it for you which completes on 28/03/17

 

When they called to check on the speed I told them that my speed had gone down after they had upgraded me to 80/20 so they said that an engineer would do a check on the whole line from Exchenge to Cabinet to House this was done on the 4/4/17 when he arrived at the house we found out that the master socket was out of date and should have been change when I took Infinity out. he changed it for a new master socket 5C and all works well and I now get 70Meg

 

 

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