in order for the forum members to help please can you post the adsl stats from your router you may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or if HH4/5 then go to troubleshooting then logs and you are looking for 2 line together when hub last connected to internet and they will show your connection speed and noise margin or if netgear enter 192.168.0.1). Then run btspeedtester (MAC users may have problems). when first test completes then run diagnostic test and post the results ( do not reset the router).
instead of connecting to the adsl socket can you connect to the test socket with a filter and see if that stabilises your connection
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Thanks for the response - still dropping out
The adsl stats show if I understand them correctly, the DSL link being lost and then re-established - the following sequence of messages is repeated through the log:
|11:08:52, 21 Mar.||(85062.210000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username|
|11:08:46, 21 Mar.||(85056.440000) WAN operating mode is DSL|
|11:08:46, 21 Mar.||(85056.440000) Last WAN operating mode was DSL|
|11:08:44, 21 Mar.||(85055.070000) PPPoA is up|
|11:08:44, 21 Mar.||(85054.400000) CHAP authentication successful|
|11:08:44, 21 Mar.||(85054.330000) Starting CHAP authentication with peer|
|11:08:41, 21 Mar.||(85052.140000) DSL is up|
|11:08:39, 21 Mar.||(85049.840000) DSL noise margin: 5.90 dB upstream, 8.60 dB downstream|
|11:08:38, 21 Mar.||(85048.750000) DSL line rate: 1117 Kbps upstream, 14336 Kbps downstream|
|11:08:37, 21 Mar.||Host d0:23:db:2a:f6:bc connected to SSID 'MoorYeat' at 58 Mbps|
|11:08:20, 21 Mar.||(85031.070000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username|
|11:08:11, 21 Mar.||Host d0:23:db:2a:f6:bc connected to SSID 'MoorYeat' at 39 Mbps|
|11:07:53, 21 Mar.||Host d0:23:db:2a:f6:bc connected to SSID 'MoorYeat' at 52 Mbps|
|11:07:50, 21 Mar.||(85000.670000) Server URL: https://pbthdm.bt.motive.com; Connecting as user: ACS username|
|11:07:47, 21 Mar.||(84997.510000) DSL is down after 40 minutes uptime|
|11:07:45, 21 Mar.||(84996.190000) PPPoA is down after 40 minutes uptime|
Does this provide any clues? And yes I'm a Mac user so bt speedtester does not help... Have also done a 17070 quiet line test with no obvious noise on the line
stats show 14mb connection and slightly higher than normal 6db noise margin
did you try connecting to test socket with a new filter?
As mentioned, I have a new style master socket installed bt BT 2 years ago when the replaced the line and put a new line into the house - twin sockets for telephone and ADSL. And pre-filters as I understand it
Have just removed the front and plugged into the test socket - same problems. DSL keeps dropping out. That was half an hour ago and I've only just managed to get back onto the Web...
So does that point to an external problem...?
as you already said quiet line test was ok I would try CS and get a new hub as that ne may be faulty
As mentioned earlier, I have already replaced the hub - I had a Netgear which had been fine for several years. When the disconnections started I replaced it with the BTHomehub which made absolutely no difference. The disconnections are now happening after minutes. Feels like an intermittent fault going solid. And there has been a lot of OpenReach activity round here...
So replacing the hub again seems like a red herring??
if you tried netgear and same problem then unlikely new hub would help if openreach working are they installing fibre or fixing fibre cabinets? working on fibre installations should not affect your adsl connection
Understand what you mean - though one sees the local boxes open....
So what next? I've logged it with the dreaded call centre. Last 2 times it was not a happy experience....
Thanks for your help anyway