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Beginner
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Message 21 of 29

Re: Broadband unusable -keep losing connection

Thanks - I get that. But seeing as the issue in this thread describes my symptoms exactly, I thought it might be interesting to know the outcome of pathology results and/or therapy. Then I can make a semi-informed decision whether they might apply in my case. I might be an idiot, but I'm not stupid!
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Distinguished Sage
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Message 22 of 29

Re: Broadband unusable -keep losing connection

no one is saying you are stupid you would be best starting your own post then the community members can start to assist you
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Distinguished Sage
Distinguished Sage
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Message 23 of 29

Re: Broadband unusable -keep losing connection


@doctored wrote:
Thanks - I get that. But seeing as the issue in this thread describes my symptoms exactly, I thought it might be interesting to know the outcome of pathology results and/or therapy. Then I can make a semi-informed decision whether they might apply in my case. I might be an idiot, but I'm not stupid!

it would help the forum members to help you if you posted more information about your connection on your own thread as requested by john46 - some router stats and btspeedtester results



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Contributor
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Message 24 of 29

Re: Broadband unusable -keep losing connection

So having escalated things last week, with disconnections happening every few minutes, I have an engineer lined up for tomorrow Tuesday
However, since Friday, not a blip. Keep checking the logs but no breaks as far as I can tell. So I'm wondering whether whatever BT diagnostics have gone on or resets in the network, have cleared the problem. I've studiously not touched a thing at my end
So I'm cancelling the engineer call. Let's hope I'm right...
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Distinguished Sage
Distinguished Sage
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Message 25 of 29

Re: Broadband unusable -keep losing connection

I hope you are right to cancel - only time will tell


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Contributor
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Message 26 of 29

Re: Broadband unusable -keep losing connection

Thanks -tricky call. Let's hope you don't hear from me for a while!
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Distinguished Sage
Distinguished Sage
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Message 27 of 29

Re: Broadband unusable -keep losing connection

LOL


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Contributor
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Message 28 of 29

Re: Broadband unusable -keep losing connection

Looks like I spoke too soon.  After 10-12 days of fairly uninterrupted service, the problems are back.  Hub repeatedly losing the connection to Broadband/Internet - sometimes up for 20-30 minutes, sometimes repeatedly dropping after only a few minutes (from the Homehub diagnostics).  

The OpenReach engineer did come round 2 weeks ago (though I'd cancelled the call...) and was very helpful, as they usually have been once you get to them.  Checked the line out and found it OK if not perfect.  Concurred with the theory that there might have been some maintenance or upgrade work going on somewhere which had been causing the problems as nothing wrond with the in-house connections and network

 

So any suggestions for how I re-escalate this please?  Currently its at the quality where its hard to stay logged into the forum...

 

Thanks

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Distinguished Sage
Distinguished Sage
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Message 29 of 29

Re: Broadband unusable -keep losing connection

if same problem back the can you recontact the mods possibly by replying to a previous email?



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