Thanks - I get that. But seeing as the issue in this thread describes my symptoms exactly, I thought it might be interesting to know the outcome of pathology results and/or therapy. Then I can make a semi-informed decision whether they might apply in my case. I might be an idiot, but I'm not stupid!
it would help the forum members to help you if you posted more information about your connection on your own thread as requested by john46 - some router stats and btspeedtester results
Looks like I spoke too soon. After 10-12 days of fairly uninterrupted service, the problems are back. Hub repeatedly losing the connection to Broadband/Internet - sometimes up for 20-30 minutes, sometimes repeatedly dropping after only a few minutes (from the Homehub diagnostics).
The OpenReach engineer did come round 2 weeks ago (though I'd cancelled the call...) and was very helpful, as they usually have been once you get to them. Checked the line out and found it OK if not perfect. Concurred with the theory that there might have been some maintenance or upgrade work going on somewhere which had been causing the problems as nothing wrond with the in-house connections and network
So any suggestions for how I re-escalate this please? Currently its at the quality where its hard to stay logged into the forum...
if same problem back the can you recontact the mods possibly by replying to a previous email?