I have made the serious mistake of signing up to the BT deal 525 for so called valued customers. Rather naively I did not realise that it was only 10Gb usage. I have tried to upgrade either by phone or online but I am then charged full price so losing the discount which was the only reason I signed up to the deal.
According to the website I can transfer the discount as per below
When you upgrade your BT Broadband - for example from Broadband to Unlimited Broadband extra - you transfer with it any discounts as well as the remaining months of your current contract.
The only exception to this is if the higher broadband option has a special offer or if you're moving from BT broadband to BT Infinity.
I have tried calling the number quoted in an earlier answer who told me again that they cannot transfer the discount as it is an 18 month contract. If I wish to cancel the contract it will cost me over £300
Not feeling a very valued customer at all at the moment! Has anyone else had this problem?