BT speed upgrade left me unable to connect to the internet through a non bt modem
After sorting through bills and personal finance we found that there was an upgrade to 'fiber' (or some other elaborate brand name like 'superfast' broadband) available in out area and a TV deal which would work out cheaper and supposedly a better service. The email sent regarding the upgrade said that we would recive a new router (hub 5) and we should replace existing networking equipment with the router. Fine for the average home hub user but when there is over £100 of networking equipment bought to specially servce the requirements of an old large country house working perfectly why switch to a cheaply made, £14.99 on ebay, router?
Although called 'fiber' there was no new cabling to our house so I presume the connection is still using ADSL not VDSL as an RJ11 cable from the asdl splitter plugged into the phone line when connected to the 'most reliable ever' home hub five.
Changing no settings on the non BT modem or Router left us without an internet connection and after about 3 hours of tinkering I am unable to get any sort of internet conection without using the home hub 5.
The modem is a DrayTek Vigor 120, ironically available to buy from bt, and the details I have being trying use are from this page http://bt.custhelp.com/app/answers/detail/a_id/7447/~/how-do-i-set-up-my-non-bt-router%3F
I also tried to use a cheap £10 modem from TP Link but was unable to get any connection
Anyone have any ideas? Obviously they must have changed something when they upgraded the connection, but looking on the internet it seems that all of bt's adsl connections use the same technologies. I don't know what broadband package I have as the bt website doesn't show it.
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If you connect the hh5 then go to hub manager then troubleshooting then helpdesk and post the stats
is it possible that you upgraded to broadband with fibre which is infinity 1 but for customers where the estimated speed is <15mb
That would explain why your adsl routers do not work but the hh5 does
From the stats posted you are on vdsl2 with modulation G993.2 annex b and that is why your previous adsl equipment won't work
from the attenuation you are a long way from the street cabinet hence the lower speed even with FTTC - fibre to the cabinet
Enter your our phone number and post results. Remember to delete number. https://www.btwholesale.com/includes/adsl/main.html
Run the checker using the link and post results and see what your estimate speed is before making a decision
Downstream Line Rate(Mbps)
Upstream Line Rate(Mbps)
|FTTC Range A (Clean)||11.4||6.3||1.2||0.8||--||Available|
|FTTC Range B (Impacted)||8.8||3.3||1.1||0.5||--||Available|
|WBC ADSL 2+||Up to 6||--||4 to 8||Available|
|WBC ADSL 2+ Annex M||Up to 6||Up to 1||4 to 8||Available|
|ADSL Max||Up to 6||--||5 to 7||Available|
|WBC Fixed Rate||2||--||--||Available|
As you can see the estimate is between 11/6mb. Are you connected to the test socket with a new filter? If not can you conenct to test socket and then post new router stats and see if that increases your speed And stabilises your connection
I'm using the filter that came with the hub 5. The socket however could be an issue. The house is old and the wiring was done in the early 90s not focused on internet compatibility, especially not vdsl2. Could the in-house wiring be a problem more so with VDSL because of the different bands?
Your internal wiring could be a problem and the reason why your speed is below the estimated speed hence why the suggestion of using the test socket with a new filter to see is that improves your speed