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Message 1 of 9

Broadband upload speed almost stopped

Hi there

 

Been with BT quite a while; our usual speed is 700kbps downland, 400ish kbps upload.

 

As of Thursday, download has dropped to 400kbps which is frustrating, but far worse is upload - now gone down to just 5kbps which is unusable. I run an online business full-time and can't even ftp simple text files to my server without timing out (and posting this message has taken an age).

 

Can anyone help please?

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Distinguished Sage
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Message 2 of 9

Re: Broadband upload speed almost stopped

in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com and post the results .

Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal

Someone may then be able to offer help/assistance/suggestions to your problem



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Message 3 of 9

Re: Broadband upload speed almost stopped

Thanks. OK, router ADSL status:

Line stateConnected
Connection time2 days, 13:01:04
Downstream640 Kbps
Upstream64 Kbps

ADSL settings

VPI/VCI0/38
TypePPPoA
ModulationITU-T G.992.1
Latency typeInterleaved
Noise margin (Down/Up)8.4 dB / 7.0 dB
Line attenuation (Down/Up)63.5 dB / 31.5 dB
Output power (Down/Up)15.1 dBm / 11.3 dBm
Loss of Framing (Local)23
Loss of Signal (Local)75
Loss of Power (Local)0
FEC Errors (Down/Up)98547 / 343
CRC Errors (Down/Up)3177 / 2147480000
HEC Errors (Down/Up)nil / 143
Error Seconds (Local)6601

 

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Message 4 of 9

Re: Broadband upload speed almost stopped

BT Speedtester says:

 

Download speedachieved during the test was - 436 Kbps
 For your connection, the acceptable range of speeds is 50-500 Kbps.
 Additional Information:
 Your DSL Connection Rate :640 Kbps(DOWN-STREAM), 64 Kbps(UP-STREAM)
 IP Profile for your line is - 500 Kbps

 

Upstream speed has gone up to 50kbps now.... (was 3 or 4 over last few days)

 

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Message 5 of 9

Re: Broadband upload speed almost stopped

how was quiet line test?

 

are you connected to the master or better the test socket?  do you have extension sockets in other rooms in your home?



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Message 6 of 9

Re: Broadband upload speed almost stopped

Quiet line test just gives dull hum (cordless phone)

 

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Message 7 of 9

Re: Broadband upload speed almost stopped

Running http://www.broadbandspeedchecker.co.uk/

 

Just now I get download 268kbps... and upload 4kbps(!)

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Message 8 of 9

Re: Broadband upload speed almost stopped

Haven't changed my set up in year or more so it isn't that.

 

router is connected to master ADSLv1 socket.

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Message 9 of 9

Re: Broadband upload speed almost stopped

if you are connected directly to a filtered faceplate then if you check this post 
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397 and everything is ok then I would contact the mods for assistance as I cannot see what else you can change  http://bt.custhelp.com/app/contact_email/c/4951



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