Been with BT quite a while; our usual speed is 700kbps downland, 400ish kbps upload.
As of Thursday, download has dropped to 400kbps which is frustrating, but far worse is upload - now gone down to just 5kbps which is unusable. I run an online business full-time and can't even ftp simple text files to my server without timing out (and posting this message has taken an age).
Can anyone help please?
in order for the forum members to help please can you post the adsl stats from your router may need to 'show detail' to get all stats (if hub enter 192.168.1.254 in your browser and navigate to adsl or use a-z, if netgear enter 192.168.0.1) and run btspeedtester (MAC users may have problems) http://speedtester.bt.com and post the results .
Have you tried the quiet line test? - dial 17070 option 2 - should hear nothing - best done with a corded phone. if cordless phone you may hear a 'dull hum' which is normal
Someone may then be able to offer help/assistance/suggestions to your problem
Thanks. OK, router ADSL status:
|Connection time||2 days, 13:01:04|
|Noise margin (Down/Up)||8.4 dB / 7.0 dB|
|Line attenuation (Down/Up)||63.5 dB / 31.5 dB|
|Output power (Down/Up)||15.1 dBm / 11.3 dBm|
|Loss of Framing (Local)||23|
|Loss of Signal (Local)||75|
|Loss of Power (Local)||0|
|FEC Errors (Down/Up)||98547 / 343|
|CRC Errors (Down/Up)||3177 / 2147480000|
|HEC Errors (Down/Up)||nil / 143|
|Error Seconds (Local)||6601|
BT Speedtester says:
Download speedachieved during the test was - 436 Kbps
For your connection, the acceptable range of speeds is 50-500 Kbps.
Your DSL Connection Rate :640 Kbps(DOWN-STREAM), 64 Kbps(UP-STREAM)
IP Profile for your line is - 500 Kbps
Upstream speed has gone up to 50kbps now.... (was 3 or 4 over last few days)
how was quiet line test?
are you connected to the master or better the test socket? do you have extension sockets in other rooms in your home?
Haven't changed my set up in year or more so it isn't that.
router is connected to master ADSLv1 socket.
if you are connected directly to a filtered faceplate then if you check this post
http://community.bt.com/t5/BB-in-Home/Poor-Broadband-speed/m-p/14217#M8397 and everything is ok then I would contact the mods for assistance as I cannot see what else you can change http://bt.custhelp.com/app/contact_email/c/4951