When I log into MyBT and go to Broadband usage it says the alerts for usage close to or over the limit are being sent to an e-mail address I never set up. On one occasion this has resulted in me being charged £5 for exceeding the limit, which I think unfair as I wasn't receiving the alerts. Over the past 5 months I have had several unsuccessful attempts at getting BT Technical Support to change the e-mail address, wasting hours of each other's time.
This evening, I got through to the Orders Management Team and was told the e-mail address the alerts are being sent to is my primary e-mail address (which it isn't) and that they can't change it. However, they did give me a temporary password to access the said e-mail account. I've logged in and as well as the missing alerts, there's lots of unwanted messages in the Spam folder - amazing since I've never used this e-mail address!
A direct quote from the BT website is: We will send emails to your active BT primary email address (e.g. btinternet.com) that was set up when you ordered broadband or an alternative email address that you have given us for the purpose of contacting you.
So, my question to BT is if their Technical Support and OMT can't change the e-mail address these alerts are sent to, who can?
