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MMA
Beginner
214 Views
Message 1 of 2

Broadband usage: massive surge!

Hello,

I am new to BT. I contracted BT Infinity 1 on 4th June 2014 (Max allowance 40 GB)

During the first month I received notice last week of June my Broadband ussage was higher than 40 GB, although I had only been using Netflix for 10 days. I thought Netflix was the reason and I decided to stop watching Netflix for the rest of the month to control the consumption.

It seemed to work as I did not connect neither Netflix nor my laptop.l

 

However during 1st and 2nd July, I open my laptop again, connected to internet and only sent an e-mail with my pc, and the BT usage monitor in MyBT web shows a consumption of 1.35GB for the period 1-2 July, which is phisically impossible.

 

I have seen other posts with the same problem, but I don't know how to check or what to do as I think it is clear it has nothing to do with my consumption.

 

Can someone help me?

 

Thanks

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1 REPLY 1
ctrans
Aspiring Contributor
193 Views
Message 2 of 2

Re: Broadband usage: massive surge!

I'm sorry to hear. I hope someone will attend to you soon.

My situation is the same (or worse) and I'm still waiting to hear how BT is going to resolve it. 

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