I have my e-mail from BT.com giving me my BT Total Broadband username. My hub and e-mail has been connected and working for nearly two years.
However when I try to log in to MyBT or anything to do with my Broadfband package I simply get the message that nobody with my username is recognised, even though I am simply copying my username from the e-mail sent to me by BT. That means I cannot get into any of the online help facilities, and when I ring the help number it is impossible to get anyone to reply.
Before I abandon BT altogether can anybody advise me how to deal with this problem and get in touch with a human being who might help to resolve it?