They sent a replacement Hub which is the HH3 about a month ago and charged us £46 on the bill, so surely we can atleast try for a refund?
We had a HH2 and when I called BT, they said they were sorry for the incovience and we will send you a replacement Hub 3.0, I was like thank you and then when we recieved the bill we were amazed at a £46 charge for a replacement when they authorised it.
My dad is one of those people that hates people complaining yet does nothing about it. So I said I'm looking into it and asking around for additional help which is to why I found this forum/community. The help is a lot better then I recieved from BT on the phone and maybe, just maybe we're getting somewhere.
I've emailed the MODs now to wait for a response......
Thankyou guys for all your help on these forums so far 🙂
Ok thank you very much, I have internet plugged in via ethernet and it really sin't practical tbh 😞
5-6 months ago we were contacted about renewing and at the time we had little problems but nothing a seriuos as this. We got the Hub like last month so surely we shouldn't have been charged?. Also the fact is I made sure I asked numerous times it is free on the phone to BT, he replied yes it was/is.