im the same my internet channels work for 10 mins then nothing restart and all is good then nothing have restarted, retuned, switched off, full restore everything still the same nightmare call centre just want you to restart everything even tho this has been done daily for the last couple of weeks someone help please keep getting ipc6023 error then it works sometimes after that then again ipc6023 full infinity at 75 meg and youview box attached to bt homehub 3
No satisfactory outcome. Have had 3 boxes installed,all showing same problems. Despite 3 requests for new model box rather than refurbished unreliabel mode BT refused to issue one. Thet are kept for new customers only.
Have now cancelled youview service. Heard from user that Talk talk tv service much more reliable.
I'm the same too.Youview box freezes daily sometimes just the picture disappears but the box still showing the programme. Other times the picture freezes and the box doesn't respond to the remote. So far turning off for an hour or so solves the problem.
I am going to have to do a full reset and lose my recordings, I know this but will be furious if this doesn't solve the box problem.
Bt doesn't appear to mention what to do if a full reset doesn't solve the issue.
I'm really supprised BT still install/supply the old Humax box, i cant see how the constat calls to customer service, box swaps and home vists can be cost effective. Hopefully they will run out of the older boxes soon as the G4 is a great bit of kit. I have 2 of them (one was offered as an upgrade of an older box) and they've never missed a beat. Did the mod's manage to sort you out in the end?