Would it be handy to have the latest ADSL stats up on the screen when they ring then? And if the important thing now is to show 3+ days of stability, how is that best achieved (ie not turning it off and on again, allowing them to reset it, using a wireless connection etc)? And how often should I repost my current ADSL stats to satisfy the mods that I'm not beyond help!
So many questions, I know. Like I said, I'm a novice.
Thanks for posting. If you don't get a resolution during the callback I can look into this for you. Drop me an email with the details. You'll find the "contact us" form in the about me section of my profile. Once I have the details we'll take it from there.
Have had OpenReach engineer to take a look and it's all sorted, was a problem at the exchange (frozen card or something of the sort).
Many thanks to the 2 sages and a mod for your help and advice. Hopefully the problem's sorted for good so don't take it the wrong way when I say I hope that we won't be in contact again anytime soon!
please could you post stats to see the improvement