Hi all,
Since the start of the month I noticed that my broadband speeds had cut in half from 4.5mb download to 2.25mb. I reported this to BT, who noted that there was a fault on the line, and that an openreach engineer would visit the propert on saturday 7th January. The engineer came, changed my line over at the green box as he said it was an old line, and I was back to my normal speeds of 4.5mb, perfect !
A day later, whilst browsing the net, my router light went orange, I lost all connection, and once it reconnected, I was back to the slower speed of 2.25mb. I left it a day to see if it would fix itself, which didnt happen, so i called the bt call centre who told me that they wre refreshing my line which could take up to 24 hours. I left it 24 hours and nothing had changed, I thought a reset of my router would do no harm, low and behold, once it reconnected, I was back to the normal speed again.
Then, tonight at around 7.30pm, the router went orange again, and here I am back on the lower speed of 2.25mb. I have made numerous calls to the call centre, with the last call ending in them cutting me off. Can some one please help me as I feel like I am at a dead end, I checked the router logs, at the time of the disconnects/reconnects, and they show the following.
when engineer fixed the line :
| 15:41:50, 07 Jan. | DSL Link Up: Down Rate=5856Kbps, Up Rate=448Kbps; SNR Margin Down=6.3dB, Up=23.0dB |
24 Hours later
| 16:58:10, 08 Jan. | DSL Link Up: Down Rate=2656Kbps, Up Rate=448Kbps; SNR Margin Down=6.8dB, Up=22.0dB |
I should add, that when ever the connection drops, there is a red "b" flashing on the router (homehub4) in addition to the orange light.
Would appreciate any help.
Thank you
