Since my BT Infinity installation some 18 months ago, I have had issues with the Internet connection to my PC.
Originally the connection between the hub and the PC was by Ethernet cable but although I was getting the advertised download speed (around 28 Mbps), my upload speed was a few paltry Kbps. The Ethernet cable was changed a couple of times and eventually I got a replacement hub from BT – all to no avail. A bit later on I started losing the Internet connection with the PC altogether – again I got a new Ethernet cable and changing to another outlet socket on the hub got things working again, but for a while only and I lost the connection again completely. I eventually got round the problem by connecting with a wireless dongle that finally gave me a reliable connection – both download and upload. About a month ago I changed my PC – and imagine my surprise when I found that I was still unable to use an Ethernet connection and continue having to use a wireless one.
Other information: the operating system on both my original and current PC’s - Windows 7 x64; BT Home Hub - BT Hub5 (positioned next to PC); there is also an additional Ethernet cable from the hub to my TV setup downstairs – this has functioned correctly all the way along. My speeds today via Wifi are download 25 Mbps and upload 7 Mbps.
So everything’s been changed – cables (several times), hub and PC. Where do I go from here...?
