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gc28
Aspiring Contributor
563 Views
Message 1 of 17

Bt Infinity 2, A loss of 10mbps

Over the last 3 days i've lost significant speed, I was reciving 23mpbs as a standard.

I've tested

via eithernet

in safe mode

iphone

restarting box

 

I've have also looked at netstat's and that looks fine

so any ideas??

 

[URL=http://www.speedtest.net][IMG]http://www.speedtest.net/result/2564578094.png[/IMG][/URL]

 

http://www.speedtest.net/result/2564578094.png

0 Ratings
16 REPLIES 16
Distinguished Sage
536 Views
Message 2 of 17

Re: Bt Infinity 2, A loss of 10mbps

could you please run the diagnostic test on the bt speedtest
http://speedtest.btwholesale.com/ so we can see your IP Profile also what was the speed you were quoted when you ordered infinity
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gc28
Aspiring Contributor
532 Views
Message 3 of 17

Re: Bt Infinity 2, A loss of 10mbps

I have just ran it, it's given me roughly the same results as speedtest.net
and i was quoted and recived 23mbps
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Sage
Sage
522 Views
Message 4 of 17

Re: Bt Infinity 2, A loss of 10mbps

John wants you to run the further diagnostics  then copy and paste the result here.

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gc28
Aspiring Contributor
519 Views
Message 5 of 17

Re: Bt Infinity 2, A loss of 10mbps

is the Service ID needed? and can i find it without calling?
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gc28
Aspiring Contributor
517 Views
Message 6 of 17

Re: Bt Infinity 2, A loss of 10mbps

 

FAQ

Results Image not loaded

 

 


1. Best Effort Test:  -provides background information.

 Download Speed
 10.09 Mbps
  
0 Mbps10.1 Mbps
Max Achievable Speed

 Download speedachieved during the test was - 10.09 Mbps
 For your connection, the acceptable range of speedsis 16 Mbps-10.1 Mbps .
 Additional Information:
 IP Profile for your line is - 10.1 Mbps

2. Upstream Test:  -provides background information.

 Upload Speed
 1.09 Mbps
  
0 Mbps20 Mbps
Max Achievable Speed

Upload speed achieved during the test was - 1.09Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps


The test result has indicated that you should contact your ISP for further assistance.

 




Please visit FAQ section if you are unable To understand the test results.

 
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Guru
468 Views
Message 7 of 17

Re: Bt Infinity 2, A loss of 10mbps

When did you have Infinity installed?

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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gc28
Aspiring Contributor
451 Views
Message 8 of 17

Re: Bt Infinity 2, A loss of 10mbps

ermm around 8 or 9 months ago, no problems until this

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Guru
445 Views
Message 9 of 17

Re: Bt Infinity 2, A loss of 10mbps

Ok

 

Can you ring 17070, you are doing this to see if you can hear any noise. If you can post back here, if it's crystal clear post back here as well.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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gc28
Aspiring Contributor
438 Views
Message 10 of 17

Re: Bt Infinity 2, A loss of 10mbps

i don't have an analog phone but i'll try and sort one
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