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Aspiring Contributor
809 Views
Message 1 of 7

Bt Infinity 2 getting slower

Been having an issue with our speed over the las 6 month we used to get a contstant 66mb we had a recent issue where we were only getting in the 30-40mb but each time we call we are told they will run tests and we need to monitor the line is there anything we can do to get our speed back up ???

 

 

speed.JPG

speedtest.JPG

Product name:

BT Hub 6A

Serial number:

+084319+NQ61939976

Firmware version:

SG4B1000B316

Firmware updated:

30-Jul-2017

Board version:

1.0

Gui version:

1.64.0

DSL uptime:

0 Days, 4 Hours 55 Minutes 17 Seconds

Data rate:

15.00 Mbps / 55.00 Mbps

Maximum data rate:

19002 / 66332

Noise margin:

8.7 dB / 8.9 dB

Line attenuation:

17.1 dB

Signal attenuation:
 
VPI / VCI:

0/38

Modulation:

G_993_2_ANNEX_B

Latency type:

Fast Path

Data sent / received:

2007 MB Uploaded / 3063 MB Downloaded

Broadband username:

bthomehub@btbroadband.com

BT Wi-fi:

Not active

2.4 GHz wireless network name:

SmileyouronCCTV

2.4 GHz wireless channel:

Smart (Channel 6)

5 GHz wireless network name:

SmileyouronCCTV

5 GHz wireless channel:

Smart (Channel 36)

Wireless security:

WPA2 (Recommended)

Wireless mode:

Mode 1

Firewall:

On

MAC address:

90:4D:4A:0A:45:1D

Software variant:

-

Boot loader:

7.33.1

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6 REPLIES 6
Moderator
Moderator
768 Views
Message 2 of 7

Re: Bt Infinity 2 getting slower

Hi @tashle101 and welcome.

 

Your connection DSL uptime shows 0 Days, 4 Hours 55 Minutes 17 Seconds. have you been resetting the hub? If so you need to leave it connected to allow DLM to take action.

 

Cheers

 

David

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Aspiring Contributor
761 Views
Message 3 of 7

Re: Bt Infinity 2 getting slower

Had to move the hub so had no option other to turn off.

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Moderator
Moderator
759 Views
Message 4 of 7

Re: Bt Infinity 2 getting slower

Thanks for confirming that @tashle101.

 

Can you try leaving it connected for a few days and post back to let me know if there is any change?

 

Cheers

 

David

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Aspiring Contributor
742 Views
Message 5 of 7

Re: Bt Infinity 2 getting slower

Yes no problem which post results middle of next week
Thank you
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Aspiring Contributor
678 Views
Message 6 of 7

Re: Bt Infinity 2 getting slower

bt2.JPG

 

dont seem to be any change

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Aspiring Contributor
622 Views
Message 7 of 7

Re: Bt Infinity 2 getting slower

Speed bad tonite 

bt low.JPG

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