Prh66
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Message 1 of 16

Bt Infinity 2

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Hi

 

Looking for some advice. About 3 weeks ago i reported a fault on my landline, which had bad crackling. BT sent out an engineer and the fault was fixed at the cabinet end. My Infinity 2 speed was always around 55-62 mbps it then dropped to 44mbps after the fault was repaired and has stayed that way for the past 2 weeks, despite me reporting this and another engineer visit to the cabinet today.Could the engineer have set something wrong ?as i now have infinity 1 speed and not my regular speed. Also when i now run an estimated speed test it shows an estimate of much lower than it showed when i first ordered Infinity 2.

Thanks

Paul

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john46
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Message 2 of 16

Re: Bt Infinity 2

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Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down.


This test must be done with a wired connection.

http://speedtest.btwholesale.com/
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Prh66
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Message 3 of 16

Re: Bt Infinity 2

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Hi

Futher diagnostics ran with an errorScreenshot (1).png

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Prh66
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Message 4 of 16

Re: Bt Infinity 2

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Hi

Tried again with a different browser

Screenshot (3).pngScreenshot (1).png

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Webby
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Message 5 of 16

Re: Bt Infinity 2

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Can you post hub stats and a screenshot of the results for your number using https://www.dslchecker.bt.com
If you want to say thanks for a helpful answer,please click on the Ratings star on the left-hand side If the the reply answers your question then please mark as ’Mark as Accepted Solution’
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Prh66
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Message 6 of 16

Re: Bt Infinity 2

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Screenshot 5.jpg

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Prh66
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Message 7 of 16

Re: Bt Infinity 2

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Hi

 

Anyone offer any advice ? it looks like my line no longer supports Infinity 2 since fault was fixed?.

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PaddyB
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Message 8 of 16

Re: Bt Infinity 2

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Hi @Prh66,

 

If you send me in your details, I'll be able to take a look at your connection and run a few checks on your line.  You can send me in your details using the "Contact The Mods" link found in my profile?

 

Thanks

 

PaddyB

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Prh66
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Message 9 of 16

Re: Bt Infinity 2

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Hi Paddyb

 

What details do i need to send you ?.

Thanks

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licquorice
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Message 10 of 16

Re: Bt Infinity 2

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Click on the 'Contact the mods' link and complete the form.

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