Its odd that you can receive calls but not make them. Did you move from a different supplier?
Have you tried a different phone, and also tried the test socket behind the master phone socket?
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I am still waiting for BT to confirm when my broadband infinity will be activated. I have contacted BT over 10 times during the past 7 days and I still am unable to get answers to my questions. Can someone from BT please assist or advise how I can find out when BT or BT Openreach will be able to confirm when my infiiity broadband will be activated. My phone line is now working (can place and receive calls) however, i still do not know when my broadband will be activated. The initial date was 24 november 2016. Can a moderator assist?