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Community Manager
Community Manager
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Message 11 of 26

Re: Bt Infinity Install Issues

Hi Mackson,

 

Welcome to the forum.  I am so sorry to read of the problem you are having with trying to get Infinity installed, its clear we have let you down and are not making it easy for you to find a resolution.  I can help.

 

I will need your BT account details to look into this for you and I can assure you I will give you a straight answer as to the reason for the hold up.  Please drop me an email, you will find the link to the 'Mods' contact page by clicking on my username, under the about me section.  Please include the link to this thread as well.

 

Cheers

Sean

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Contributor
503 Views
Message 12 of 26

Re: Bt Infinity Install Issues

Seand,

Have responded as you have asked I would be greatful if I could have a quick reply
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Highlighted
Contributor
388 Views
Message 13 of 26

Re: Bt Infinity Install Issues

This is becoming a dairy of poor customer service, emailed the mods, no reply.

Rang again this morning and told to ring back tomorrow so I asked to speak to a manager and was told they would ring me today. Obviously they haven't.

Surely this is misselling / breach of contract on bt's behalf.
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Distinguished Sage
382 Views
Message 14 of 26

Re: Bt Infinity Install Issues

it can take up to 3 working days for the mods to reply to you personally by either email or phone
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Highlighted
Contributor
377 Views
Message 15 of 26

Re: Bt Infinity Install Issues

I understand that but why hasn't anybody contacted me via phone as they have told me they would. Not good enough !
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Distinguished Guru
374 Views
Message 16 of 26

Re: Bt Infinity Install Issues

The Mods didn't say they would contact you by phone
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If you found this post helpful, please click on the star on the left
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Contributor
365 Views
Message 17 of 26

Re: Bt Infinity Install Issues

I didn't say that the mods were going to call me, several different call centre workers have though !
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Distinguished Guru
360 Views
Message 18 of 26

Re: Bt Infinity Install Issues

Typical call centre tactic to get you off the phone.
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Highlighted
Contributor
339 Views
Message 19 of 26

Re: Bt Infinity Install Issues

Guess what, after not receiving a call from a supervisor I was told to ring back tomorrow (today)! And they are closed for the bank holiday! Priceless
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Distinguished Guru
327 Views
Message 20 of 26

Re: Bt Infinity Install Issues

Slippery blighters aren't they 🙂
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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