Bt Infinity Install Issues

[SeanD]

Hi Mackson,

Welcome to the forum.  I am so sorry to read of the problem you are having with trying to get Infinity installed, its clear we have let you down and are not making it easy for you to find a resolution.  I can help.

I will need your BT account details to look into this for you and I can assure you I will give you a straight answer as to the reason for the hold up.  Please drop me an email, you will find the link to the 'Mods' contact page by clicking on my username, under the about me section.  Please include the link to this thread as well.

Cheers

Sean

[Mackson]

Seand,

Have responded as you have asked I would be greatful if I could have a quick reply

[Mackson]

This is becoming a dairy of poor customer service, emailed the mods, no reply.

Rang again this morning and told to ring back tomorrow so I asked to speak to a manager and was told they would ring me today. Obviously they haven't.

Surely this is misselling / breach of contract on bt's behalf.

[john46]

it can take up to 3 working days for the mods to reply to you personally by either email or phone

[Mackson]

I understand that but why hasn't anybody contacted me via phone as they have told me they would. Not good enough !

[ray_dorset]

The Mods didn't say they would contact you by phone

[Mackson]

I didn't say that the mods were going to call me, several different call centre workers have though !

[ray_dorset]

Typical call centre tactic to get you off the phone.

[Mackson]

Guess what, after not receiving a call from a supervisor I was told to ring back tomorrow (today)! And they are closed for the bank holiday! Priceless

[ray_dorset]

Slippery blighters aren't they 🙂