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ScottS
Beginner
751 Views
Message 1 of 3

Bt Infinity New contract started Very Very Slow in Ulverston

Hi Just wondered if anyone can give any help.

Ive swapped to BT Infinity in the last week but my evening connection is very slow.

If I check speed in the morning it will be at 37/38 Mbps.  After 4pm of an evening speed drops to 3-6 Mbps.

 

Ive cotacted the Indian contacts but they havent helped really.  Ive tried a wired ethernet cable and this makes no difference. 

 

Can any one tell me if you can get out of the contract if within 28 days.?

 

Cheers

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2 REPLIES 2
PaddyB
Moderator
Moderator
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Message 2 of 3

Re: Bt Infinity New contract started Very Very Slow in Ulverston

Hi ScottS,

 

Welcome to the community forum. Sorry to hear you have had a few problems with the speed of your Infinity connection. Could you try running a speed test using http://www.speedtest.btwholesale.com/ when you notice your connection running slow? You will need to click the "Further Diagnostics" when the first test completes.

 

Once you have ran that test post back the results.

 

Thanks

 

PaddyB

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mick_w
Aspiring Contributor
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Message 3 of 3

Re: Bt Infinity New contract started Very Very Slow in Ulverston

Scott

 

I'm in Ulverston too. This has been an ongoing problem since the beginning of December, feel free to run the speed tests, but thats not going to get this problem respoved.

 

There appears to be a problem with the Dalton in Furness exchange which is the parent exchange for Ulverston, Barrow in Furness and the surrounding area. Quoting PlusNet: "The cause of the speed problem affecting the Dalton-in-Furness exchange and surrounding areas has been identified and a fix is being planned however there were problems (it needed some new backhaul capacity out of the exchange but the new fibres were dead on arrival) so there's no ETA yet."

 

People on different ISPs have the same problem, I'm on Zen Internet, and its also been reported on the PlusNet forums too, see the following posts:

 

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Extreme-download-speed-slowdowns-during-eve...

 

https://community.bt.com/t5/BT-Infinity-Speed-Connection/Infinity-2-slow-speeds-during-peak-hours/td...

 

http://community.plus.net/forum/index.php?PHPSESSID=4107caa684d50c8a66507ba2df823bb9&topic=122054.11...

 

http://community.plus.net/exchange-information/

 

Looks like its up to BT Wholesale to sort out the Dalton exchange as it isn't fit for purpose now they are rolling out fibre in the area.

 

I do find it strange that BT don't hae a method to monitor the performance of the exchanges, but instead rely on the community to highlight / track down the fault.

 

Mike

 

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