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Grudenkles
Aspiring Contributor
680 Views
Message 11 of 36

Re: Bt Infinity intermittent drop outs and speed

Have had 2 engineer appointments and am currently in contact every few days or so, and had my line to my house (from external drop wire) replaced, had a replacement BT homehub 5, had my connections re-terminated at the cabinet and at the top of my DP (as an engineer said that they were loose when checked), however I would just like to post for the record that my line seems incredibly unstable still, even with all the work that has been done, as can be seen below with lines 1-12 from the helpdesk page, my SNR has dropped significantly, however my speed also has, and my max data rate changes from anywhere 26-70mbps as and when it feels like it.

 

BT Home Hub Manager - Information for Helpdesk agents

1. Product name:BT Home Hub
2. Serial number:+068343+NQ35031261
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 10/07/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 01:31:04
6. Data rate:9365 / 25889
7. Maximum data rate:10994 / 29103
8. Noise margin:5.7 / 6.5
9. Line attenuation:31.9 / 31.9
10. Signal attenuation:31.9 / 32.4
11. Data sent/received:779.2 MB / 17.0 GB
12. Broadband username:bthomehub@btbroadband.com
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imjolly
Distinguished Sage
Distinguished Sage
677 Views
Message 12 of 36

Re: Bt Infinity intermittent drop outs and speed

you really appear to have a bad line problem from the 2 sets of stats you ave posted and the dslchecker results  are you still in contact with the mod who is helping you?



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Grudenkles
Aspiring Contributor
676 Views
Message 13 of 36

Re: Bt Infinity intermittent drop outs and speed

Yeah I am still in contact with said mod, he is in contact with BT Wholesale and is re-contacting me tomorrow, I seem to have had a lot of drops today though, and in particular the fact that earlier today I had 40/10, and am now on 25/10 with a max data rate of 28mbps, although it was at 60mbps earlier today.

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Grudenkles
Aspiring Contributor
675 Views
Message 14 of 36

Re: Bt Infinity intermittent drop outs and speed

Just a follow on from my last message, I put that "it was at 60mbps earlier today" meaning my MAX data rate, not my actual data rate, as I am on infinity 1 (was done as my line "couldn't handle" infinity 2, after 3 years of constant stability...)

 

Here is stats from earlier today, for comparison...

 

Sun 15 May 2016 07:24:39
Uptime: 0:02:13:20
SNR (Up): 10.4
SNR (Down): 9.0
Upload Data Rate (Kbps): 9999
Download Data Rate (Kbps): 40000
Max Upload Data Rate (Kbps):18109
Max Download Data Rate (Kbps): 60513

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imjolly
Distinguished Sage
Distinguished Sage
670 Views
Message 15 of 36

Re: Bt Infinity intermittent drop outs and speed

just stick with the mods as they will help until resolved. Certainly looks a problem with your line not only the drops in connection but the huge fluctuations in attainable speed. My attainable fluctuates a few mbs over a day normally retuning to starting point the next morning



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Grudenkles
Aspiring Contributor
668 Views
Message 16 of 36

Re: Bt Infinity intermittent drop outs and speed

Yeah, I will do, just wanted to post these here so that I could refer to them, and refer mods to them if needs be, as no engineer seems to understand if I try tell them stats, such as max data rate.

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DanielS
Moderator
Moderator
637 Views
Message 17 of 36

Re: Bt Infinity intermittent drop outs and speed

Hi @Grudenkles,

 

@PaddyB will be in touch with you later today when he's in office. I'll let him know you were in touch here.

 

Thanks

 

DanielS

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Grudenkles
Aspiring Contributor
611 Views
Message 18 of 36

Re: Bt Infinity intermittent drop outs and speed

It has gotten even worse, and has just dropped at the same time that I recieved a call on my home phone, these are now the stats (after it has came back up):

1. Product name:BT Home Hub
2. Serial number:+068343+NQ35031261
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 10/07/15
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:02:33
6. Data rate:5000 / 23882
7. Maximum data rate:17616 / 62059
8. Noise margin:15.8 / 17.0
9. Line attenuation:21.2 / 17.9
10. Signal attenuation:21.2 / 18.0
11. Data sent/received:2.1 GB / 74.6 GB
12. Broadband username:bthomehub@btbroadband.com
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imjolly
Distinguished Sage
Distinguished Sage
608 Views
Message 19 of 36

Re: Bt Infinity intermittent drop outs and speed

Are the mods still helping you?



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Grudenkles
Aspiring Contributor
607 Views
Message 20 of 36

Re: Bt Infinity intermittent drop outs and speed

Yes, I keep getting various enginner visits, in which each engineer carries out seperate work which seems to do absolutlely nothing; for example, my SNR has never been at 17db, and after the work to "fix" my line I am getting this... and random speeds, my line also appears to be capped at 29mbps, but as you can see I am getting around 23mbps...

 

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