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pcfarrar
Aspiring Expert
1,028 Views
Message 21 of 45

Re: Bt Infinity upgrade to 80/20 - botched?!?!

As of 6am this morning by connection speeds have resolved and i'm now getting 52/16. Very strange for it to suddenly jump from 8/16. 

 

I can only assume it was something to do with the improvements to the broadband network listed on the service status page:

 

http://btbusiness.custhelp.com/app/service_status

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normanstephens
Contributor
969 Views
Message 22 of 45

Re: Bt Infinity upgrade to 80/20 - botched?!?!


@NigelE wrote:

Thanks Norman

 

If you've sent an email already then that's grand, no need to do the form again. We'll try to get back to you tonight but it might be tomorrow morning now - we double checked around the 10 day stabilisation period and it does affect these orders.

 

Cheers


I dunno about the line training over 10 days, at the rate my speed is going down I will be on dial-up by next weekend.

Gone from 38/8 on the 40/10 to 5/12 on 80/20 service (peaked at 12/16) Profile is showing as 51/20.

Oddly on usenet I seem to be getting closer to 30meg but it's still cack really.

The phone call from BT never materialised...

 

infinity-test2.jpg

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Distinguished Sage
966 Views
Message 23 of 45

Re: Bt Infinity upgrade to 80/20 - botched?!?!

What site is that test from Norman?

Can you try www.speedtest.bbmax.co.uk using an Ethernet connection direct into your hub?
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normanstephens
Contributor
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Message 24 of 45

Re: Bt Infinity upgrade to 80/20 - botched?!?!


@Webby wrote:
What site is that test from Norman?

Can you try www.speedtest.bbmax.co.uk using an Ethernet connection direct into your hub?

Was from the BT Checker (edited above and posted image).

 

On the link given I get Download Speed: 13769 kbps (1721.1 KB/sec )   Upload Speed: 15153 kbps (1894.1 KB/sec )

 

http://www.speedtest.bbmax.co.uk/results.php?t=1334398736&v=15548781

 

On the same site two days ago before the upgrade I was getting 37499kps/81633kbps.

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Distinguished Sage
953 Views
Message 25 of 45

Re: Bt Infinity upgrade to 80/20 - botched?!?!

Could be a configuration issue somewhere...I really don't know though!
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pcfarrar
Aspiring Expert
944 Views
Message 26 of 45

Re: Bt Infinity upgrade to 80/20 - botched?!?!

I had exactly the same problem as Norman and my profile is similar. It was running really badly all day yesterday but come about 6.30am this morning it returned to full speed. Yesterday on speedtest.net I couldn't get anything faster than 8Mb/s and I tried all day.

 

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normanstephens
Contributor
939 Views
Message 27 of 45

Re: Bt Infinity upgrade to 80/20 - botched?!?!


@pcfarrar wrote:

I had exactly the same problem as Norman and my profile is similar. It was running really badly all day yesterday but come about 6.30am this morning it returned to full speed. Yesterday on speedtest.net I couldn't get anything faster than 8Mb/s and I tried all day.



At what time yesterday did you report your issue to the mods or BT?  Sounds more like it was fixed by someone rather than conincidence?  What area are you in?

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pcfarrar
Aspiring Expert
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Message 28 of 45

Re: Bt Infinity upgrade to 80/20 - botched?!?!

I emailed the mods about 6.30pm last night. I don't think they will have done anything so quickly.

 

The other thing I noticed was that the BT Speed Tester Lite (beta) reported 53 Mb all day yesterday even though speedtest.net etc. was saying 8Mb.

 

http://www.speedtester.bt.com/beta/speedtest-remote.jsp

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normanstephens
Contributor
897 Views
Message 29 of 45

Re: Bt Infinity upgrade to 80/20 - botched?!?!


@pcfarrar wrote:

I emailed the mods about 6.30pm last night. I don't think they will have done anything so quickly.

 

The other thing I noticed was that the BT Speed Tester Lite (beta) reported 53 Mb all day yesterday even though speedtest.net etc. was saying 8Mb.

 

http://www.speedtester.bt.com/beta/speedtest-remote.jsp


Things are definitely odd!

 

The beta tester was giving around 30-39 yesterday for me as well but the FTTC checker was giving 12/16 most of the day and then 5/12 now, speedtest.net etc. giving 10-11/14-16.

The odd thing is my Usenet speed appears to be suggesting 30+ meg the same as the beta test.

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pcfarrar
Aspiring Expert
889 Views
Message 30 of 45

Re: Bt Infinity upgrade to 80/20 - botched?!?!

Mine was the same usenet was running at a much faster speed than HTTP.

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