Interestingly, I have a couple of friends who were previously on EE who have switched to BT Mobile and report a major degredation of their mobile signal at home, which seems unlikely given the same network infrastructure etc?
I agree with you Bigapple, I also am frustrated with the Indian callcentres who are about as much use as a "chocolate Tea Pot", they have no idea about anything you call them about, they do not listen to what you are saying, they then put you on hold so they can confer with the one person who knows what you are talking about.
I was previously with O2, I had very little issue. I checked on line before moving to BT Mobile, the online checker for my postcode stated 4 bars, I am lucky to get 2 bars. the so called help desk are keen to blame my location or device.
I agree with all previous posts and wish I had read them before being mislead by BT mobile. I can't get signal inside my house which is a modern bungalow at all. Sometimes I get signal in the garden sometimes not. Friends 02 and Vodafone work perfectly. With BT a month now and have wasted hours on calls and online chats. This whole experience is tempting me to leave BT for everything. Currently I have line BB and TV. Why does someone from BT mobile join here and tell us what we can do and more importantly what they are going to do!!
I have found this item from the press in October 2014 before BT Mobile was launched in its present form:
October 2014 article
It is understood that BT has hit trouble with the 'handover’ between Wi-Fi and the mobile network. It is meant to be seamless so that calls are not interrupted, but mobile operators have been grappling with technical challenges for years.
A source said: “The handover is absolutely essential for BT to do what it wants to do with mobile. It’s possible the launch will slip into the second quarter of next year now.”
Seems that the the essential handover has been relegated to 'not happening'.