Solved! Go to Solution.
If you exceed your usage of 10,000 minutes, then you will keep getting disconnected, could that be your problem?
BT wifi is really intended for when you are away from home
It says on the website "If you regularly use the service inappropriately, or your usage exceeds 10,000 minutes in any given month, your session may be disconnected and you’ll need to re-login every 30 minutes thereafter until the start of the next month"
There is no restriction on how many times you can log into BTWifi. It should log you out after 2 hours so if you want to use it longer than that you need to log back in.
You can only have one device logged on at a time. Have you logged out every device that you have used on BTWifi in case it is still registering a device logged on.
Could somebody else be using it with your log on which would prevent you logging on?
Are you talking about BTWifi at hotspots or logging onto you BT Homehub by wireless or using 3g on your phone?
Try contacting the BTWif technical help on this number 0800 022 33 22 there may be a problem with your log on details that may need to be reset.
I know what you mean about help lines but occasionally they do work. Glad you got it sorted.