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zulu17
Distinguished Guru
Distinguished Guru
2,589 Views
Message 1 of 41

Bt Yahoo Mail will not work in australia

I have been unsable to access my BT email account since arriving in Australia. This appears to be some issue thsat no matter whsat browser is used the following message appears.

 

This page requires that you have Javascript enabled on your browser.

 

 

Suffice to say this means I cannot access vital information.

 

 

Not Happy

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40 REPLIES 40
Keith_Beddoe
Distinguished Sage
Distinguished Sage
2,588 Views
Message 2 of 41

Re: Bt Yahoo Mail will not work in australia

What computer are you trying to access your e-mail on?

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Andy_N
Distinguished Guru
2,583 Views
Message 3 of 41

Re: Bt Yahoo Mail will not work in australia


@zulu17 wrote:

I have been unsable to access my BT email account since arriving in Australia. This appears to be some issue thsat no matter whsat browser is used the following message appears.

 

This page requires that you have Javascript enabled on your browser.

 

 

Suffice to say this means I cannot access vital information.

 

 

Not Happy


Hi.

 

This sounds like an issue with the computer you are on rather than anything to do with the service. What browsers have you tried, is the computer yours, a relative/friend or a cyber cafe ?

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Ectophile
Distinguished Guru
2,554 Views
Message 4 of 41

Re: Bt Yahoo Mail will not work in australia

Definitely sounds like something on the computer that's blocking it.

 

It could be exactly what the message says - Javascript has been disabled in the browser.  It could also be a popup blocker or some other privacy/filtering software that is blocking the script it's trying to use.

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zulu17
Distinguished Guru
Distinguished Guru
2,528 Views
Message 5 of 41

Re: Bt Yahoo Mail will not work in australia

I am using the Global Glossip system  - the problem exists on Ie , Chrome and Firefox - and at multiple sites.

 

I believe it is a Yahoo or Bt account issue ... If Bt are at fault they will  find they have lost a customer when I return ... It is a significant problem for me. IO would appreciste if the Bt moderators could pass omnto BT support as clearly I cannot phone support easil;y from here.

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DavidM
Moderator
Moderator
2,516 Views
Message 6 of 41

Re: Bt Yahoo Mail will not work in australia

Hi Zulu17,

 

Thanks for posting. Sorry you're having problems with your email account. Can you drop me an email with the details? You'll find the "contact us" form in the about me section of my profile.

 

Cheers

 

David

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Andy_N
Distinguished Guru
2,508 Views
Message 7 of 41

Re: Bt Yahoo Mail will not work in australia


@zulu17 wrote:

I am using the Global Glossip system  - the problem exists on Ie , Chrome and Firefox - and at multiple sites.

 

I believe it is a Yahoo or Bt account issue ... If Bt are at fault they will  find they have lost a customer when I return ... It is a significant problem for me. IO would appreciste if the Bt moderators could pass omnto BT support as clearly I cannot phone support easil;y from here.


Hi again.

 

You haven't said what computer you were using, whether it's your own or another. I assume it's your own as you've used it at "multiple sites", and that you've not done anything to the browser setup when using the Global Gossip (assumed rather than Glossip) system.

 

Can you explain how you are using this system ?

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apauza
Beginner
2,485 Views
Message 8 of 41

Re: Bt Yahoo Mail will not work in australia

Hi

I have the same problem with a friends BTinternet email accout.

I have tried using combinations of

Mac OS 10.6.8 and Chrome

WIn7 64b + FF

Win7 64b+ IE9

 

Javascript is enabled on both machines etc.

 

I also can access mine and others Yahoo email accounts on these machines without a problem.

 

(Both are UK based accounts, acessed in Australia)

 

Any ideas?

 

Thanks

Andrew

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Andy_N
Distinguished Guru
2,476 Views
Message 9 of 41

Re: Bt Yahoo Mail will not work in australia


@apauza wrote:

Hi

I have the same problem with a friends BTinternet email accout.

I have tried using combinations of

Mac OS 10.6.8 and Chrome

WIn7 64b + FF

Win7 64b+ IE9

 

Javascript is enabled on both machines etc.

 

I also can access mine and others Yahoo email accounts on these machines without a problem.

 

(Both are UK based accounts, acessed in Australia)

 

Any ideas?

 

Thanks

Andrew


Hi. Welcome to the forums.

 

How are you trying to access the BTinternet email address ? What service are you using and is it the same javascript error message ?

 

Do you login via http://mail.yahoo.ccom,@ and enter the full @btinternet.com email address as the Yahoo! ID - and still get the javascript error message ?

 

 

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apauza
Beginner
2,460 Views
Message 10 of 41

Re: Bt Yahoo Mail will not work in australia

Hi Andy

On the Win 7 pc I'm pretty sure we used

bt.yahoo.com

 

but on the Mac we used

 

uk.yahoo.com and the @btintrnet.com extention of the email address.

 

It was exactly the same javascript error  msg for both.

 

It just seems odd that the error is tied to the user, not the pc, os or browser.

 

Andrew

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