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Beginner
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Message 1 of 14

Bt Yahoo mail

Since Sept 24th, I have been unable to use my openworld address. I can send e mails but not receive them. When sending a test from another address, it says: Remote MTA mx-bt.mail.am0.yahoodns.net:network error,  SMTP protocol diagnostic:554 delivery error:dd T.his user doesn't have a btinternet.com account (address stated) (0)-mta1005.btmail.ir2.yahoo.com

 

My address is a sub account, but when I look at the primary account, it is not listed or indeed a new one that I have just created.

 

BT have of no help whatsover, passing me from one level to the next, and then on to the critical team, which I now believce does not exist.

I have been using this address for years.

 

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13 REPLIES 13
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Distinguished Sage
Distinguished Sage
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Message 2 of 14

Re: Bt Yahoo mail

Are you a current BT Broadband customer?

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Beginner
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Message 3 of 14

Re: Bt Yahoo mail

Yes
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Highlighted
Beginner
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Message 4 of 14

Re: Bt Yahoo mail

Have been through all of the help pages and remote assistance many times, but to no avail
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Distinguished Sage
Distinguished Sage
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Message 5 of 14

Re: Bt Yahoo mail

BT have moved away from Yahoo. Try logging into webmail using this link.https://signin1.bt.com/login/emailloginform

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Beginner
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Message 6 of 14

Re: Bt Yahoo mail

Yes I know that, have just tried again and it makes no difference
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Distinguished Sage
Distinguished Sage
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Message 7 of 14

Re: Bt Yahoo mail

Assuming that you have been accessing the account on a regular basis, so it has not been ceased.

 

I have asked a moderator to provide assistance, they will post an invite on this thread.


They are the only BT employees on this forum.

Once you get a reply, if you click on their name, you will see a screen like this. Click on the link as shown below.
Please do not send them a personal message, as they may not be on duty for a long time, and your message will not be tracked properly.

For your own security, do not post any personal details, on this forum. That includes any tracking number you are give.

They will respond either by phone or e-mail within 5-6 working days.
Please use the tracked e-mail, to reply, not via the forum. Thanks

 

 

modpicture.jpg

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Highlighted
Beginner
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Message 8 of 14

Re: Bt Yahoo mail

I used this e mail everyday for the last 10 years or more.
Not quite sure where I will find the moderator reply can you explain please
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Highlighted
Distinguished Sage
Distinguished Sage
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Message 9 of 14

Re: Bt Yahoo mail

You will have to wait for an invite, they are aware of this thread, so there should be an invite this afternoon I hope.

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Beginner
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Message 10 of 14

Re: Bt Yahoo mail

sorry, a bit thick, will the invite be on this page, or do I have to look elsewhere
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