Welcome to this forum.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself
Try the Order Live Chat Team
This is a public forum which can be viewed worldwide, so please do not post any personal information, especially phone numbers, account numbers, fault numbers, address information or email addresses, as this could be used to impersonate you.
From my experience the only advantage live chat gives you is that you can print it and have a written record of what you discussed, that does assume they don't find an excuse to call you whilst on the chat. Otherwise you get exactly the same failure to carry out the promised actions as you do when contacting them by phone.