Ive been with bt now for about 6 years and i can honestly say that the service is terrible.
The so called broadband connection goes off when it feels like it.
I phone bt and get some idiot in india who thinks im a cretin who knows nothing and tells me my pc is at fault.
Every now and then i manage to get put through to someone in uk who then tells me it will be ok in a few hours.
Well no its not ok, my connection drops all the time, its so slow i cannot do a bt speed test as the connection drops off.
I have upgraded to the 40meg a month deal, and that didnt improve things, now i get people phoning me asking if i want to spend even more money and upgrade to high speed fibre optic broadband that gives me 39meg ha ha ha . My connection is supposed to be upto 20mb but to download a 2 mb file takes about 5 minutes on a real good day and about 30 mins on average.My old dial up was faster.
I switched to bt from blueyonder dial up. that was the worst thing i done,they never treated me as bad as bt and i never did have pc connection going off all the time,it was just slow.
I will be contacting bt again tommorow and if i dont get any satisfactory answers i will probably end my contract with them as they have broken it time and time again by not providing me with broadband 24 hours a day.
Also the phone number 0800 111 4567 dont seem to be working to let anyone know about a fault.
Is there any chance you could post your line stats so we can see if we can fix this issue? (You can find them by following the instructions here: http://www.kitz.co.uk/adsl/frogstats.php)
well getting the figures you want seems impossible.
cant even find the router on the page. my router is bt homehub 2.0 at the bottom it says v 2.0 type B
Is this what your after
Modulation G.992.1 Annex A
Latency type interleaved
Noise margin (down/up) 10.3 db/ 23.0 db
Line attenuation (down/up) 30.9 db/ 18.0 db
output power (down/up) 10.4 dbm / 1.6 dbm
cant run the bt speed stester due to broadband keep cutting out.
how do i get the other things you aslked for / is it the bits at the top of same page ?
is it this stuff
line state connected
connection time 0 days 13;24;19
downstream 6,624 kbs
upstream 448 kbs