mods who are BT employees are only people on forum that can help and they will post here to help you
Welcome to the forum and thanks for your post!
Sorry for all the problems you're having getting your services connected. We'll be able to pick this up from here and give you the answers as to why it's taking so long and what the problem is.
Click on my username and under the "about me" section you'll see the link to get in touch with us.