Both me and my partner rely on phone and internet to make our living
Is this a BT Business line (for running a business or making money), or a Residential one (intended primarily for entertainment only).
If the last owner only just cancelled their line, then ther is likely to be about a 14 day delay before any new order can be placed with another Service Provider, including BT Retail, Sky etc.
This is a customer to customer forum only,
This is where customers help each other get the most out of BT products & services.
Anything you post here does not go to BT. Although the forum is moderated by BT, not all posts are read.
Everyone posting here, are just BT customers like myself.
There has to be a cease and reprovide, which takes quite a while. If you had requested a working line takeover, provided the other person was on BT Retail, then the process is slightly quicker.
Try the Order Live Chat Team
Business lines do get priority over residential.