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Thanks for posting and welcome to the community forum!
You definitely shouldn't lose access to BT Cloud as you have recently renewed your contract. Have you spoken with anyone since you posted this?
If not, I'll be happy to give you a hand from here to make sure that you don't lose your BT Cloud service or photos more importantly.
Click on my username and under the "about me" section you'll see the link to get in touch with us.
I’ll hopefully get this sorted for you soon.
@devbias and PoppyWilliams, I can help with this. Can you please back up andy files you want to keep and as soon as you’ve done so drop me an email with your details. You’ll get the ‘contact us’ link in my profile.
Hi I too have the same problem. I get the same "Your license has expired. Please renew your license" pop-up. Clicking on the Renew now! button does nothing but if I click cancel I can then access my storage and files. Incidentally MyBT displays the message "We are sorry you have chosen to leave BT Broadband" under the BT Cloud "extras" section. Like the others I can just re-new my Infinity2 and added BT TV.
Also worryingly it is displaying "Sorry you're leaving BT Broadband. From the date you left BT you have 30 days to keep your mailbox by upgrading to premium email." on MyBT.
Thanks for posting!
Sorry you're seeing "license expired" when trying to use BT Cloud. Send me your details and I'll help get you sorted. Click on my username and under the "about me" section of my profile you'll see the link to get in touch with us.
I have submitted the details as requested on the 22nd. Any feedback please on progress?