Bt cloud

[Lee575]

Have recently installed the bt cloud app on my iPhone 6 due to the 50gb storage. Upon installing it asked to upload my photos - the only thing however is that it only finds 34 photos. Within the same folder there are 780 photos. There appears to be nothing I can do to make the app find these photos, wherever I go it only finds these 34 photos! Quite frustrating to say the least!
Please do not give me a link to the bt cloud help page as I have already viewed and completed the steps there - in fact there is also no + add photos button anywhere also.

[NeilO]

@Lee575 Welcome to the forum and thanks for posting, I'm sorry to see you're having issues backing up your photos. The BT Cloud helpdesk details are on this link.  I'd recommend you give them a call or have an online chat to see if they can help you get this sorted. 

Post back to let us know how you get on.

Cheers

Neil

[Lee575]

Thanks for the reply Neil, I'll try the online chat and post here with the result.

[alanbullafc]

I have exactly he same problem, has this been solved yet?