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Message 1 of 3

Bt controls app. Baby smart monitor not detecting motion

Had my baby monitor for over a week now afew days after getting it the app wouldn't work for a period of time it would say about the devices integrity. Now it's not detecting motion its detected it once early hours of this morning but my baby moves more than once! The other day also it wasn't letting me access the settings of the live so I had to log in and log out. I am not happy about this its just problem after problem, its ridiculous. 129.99 for something that hardly does what it's suppose to!! 

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Message 2 of 3

Re: Bt controls app. Baby smart monitor not detecting motion

Hi @JacquelineB95 I'm really sorry about the problems you've had with your new baby monitor, the motion detection can be adjusted to increase its sensitivity in the app settings which may help. The FAQ's have plenty of tips on how to get the best from your monitor but if you need further assistance give us a call on: 0808 100 6554 or email: btvideobaby@bt.com

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Message 3 of 3

Re: Bt controls app. Baby smart monitor not detecting motion

Was this ever resolved I have the same issue.

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