finally the engineer turned up, not on time but connected the broadband, he was given the job late so i cannot blame him for not meeting the time, management above needs to address this and sort out communication, i'm not happy with the way things have been dealt with and has left a bitter taste, the previous engineer for the initial line fault turned up on a different day to which customer sevice had arranged with me so this is'nt a one off, (customer service is non existent) .
@Greenman1 wrote:
the previous engineer for the initial line fault turned up on a different day to which customer sevice had arranged with me so this is'nt a one off, (customer service is non existent) .
That can happen if the task is built wrong, and is not done as an appointment. It can also happen if the work allocation people decide to issue it early to reduce the work queue, without reading the notes.
It can also happen if BT do not specify it as an appointment in a time slot.
So it can be either Openreach, BT , or even a system error.
@Greenman1 wrote:
Not sure how to post a screenshot on here
In the Reply text box click the picture icon arrowed in the screenshot below > click Browse and find the file on your computer > double-click the file > click Insert Image.
