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Welcome to this user forum.
BT Retail do not provide or maintain the external network or connect up broadband. This is done by Openreach (A BT Group Business) who work for all Service Providers apart from Virgin Media. BT Retail do not get any special treatment.
Delays are normally due to Openreach, especially at this time of the year.
Cancelling will delay things even further.
Is your phone line working?
What did you order, normal broadband or BT Infinity?
Try the Order Live Chat Team they should be able to tell you what the delay is, and see when the job will be issued.
finally the engineer turned up, not on time but connected the broadband, he was given the job late so i cannot blame him for not meeting the time, management above needs to address this and sort out communication, i'm not happy with the way things have been dealt with and has left a bitter taste, the previous engineer for the initial line fault turned up on a different day to which customer sevice had arranged with me so this is'nt a one off, (customer service is non existent) .
the previous engineer for the initial line fault turned up on a different day to which customer sevice had arranged with me so this is'nt a one off, (customer service is non existent) .
That can happen if the task is built wrong, and is not done as an appointment. It can also happen if the work allocation people decide to issue it early to reduce the work queue, without reading the notes.
It can also happen if BT do not specify it as an appointment in a time slot.
So it can be either Openreach, BT , or even a system error.
Not sure how to post a screenshot on here
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