I'm really sorry about the poor start with your BT services. If you need any help with this please use the 'contact the mods' link in my forum profile to send in your details. You can find the link by clicking on my username.
my advice would be to accept the mod offer of help as they will take personal responsibility and give you one point of contact.
once you complete the email following contact us link then you join a queue of other customers waiting for mod help and it cantake 3/5 working days for mods to contact you either by phone or email
I would avoid contacting CS and wait for mods - reading posts on forum will show how mods help many