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Message 1 of 5

Bt home hub 3 speed drops when connected to Ethernet?

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hi

when i am using my bt home hub 3 on wireless everything is fine. the speed is about 10mbps witch is about right. but as soon as i plug in anything to do with Ethernet. my connection drops and i can not access the internet wired or wireless intill i unplug the Ethernet cable. This must something up with the bt hub as i have set up one of my old belkin hubs to work on bt broadband and the connection is fine when i use ethernet.

 

Anyone know whats up?

 

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Distinguished Sage
Distinguished Sage
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Message 2 of 5

Re: Bt home hub 3 speed drops when connected to Ethernet?

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welcome to the forum

 

have you checked to make sure that your network card drivers are up to date - check manufacturers website

 

does it happen with all the ethernet ports



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Message 3 of 5

Re: Bt home hub 3 speed drops when connected to Ethernet?

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thanks for the fast reply. yes all my drivers are up to date. I have tryed all the ports on the hub but same result. it heppend if i plug my ps3, desktop or laptop in, they also all work fine with my belikn 

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Distinguished Sage
Distinguished Sage
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Message 4 of 5

Re: Bt home hub 3 speed drops when connected to Ethernet?

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sounds like a faulty HH3  need to contact CS India for replacement 

08001114567
 




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Message 5 of 5

Re: Bt home hub 3 speed drops when connected to Ethernet?

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just my luck to get a faulty one,

thanks for your help will give them a call now to get a new one.
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