Bt hub 6 issues

[potato2723]

Sometimes when I am on the internet, it just stops working but still says I am connected then I will go into a cycle of go to turn it off and on, come back, works for a minute, stops working. What is happening here?

Also, in the adverts, it says the hub should be reachable from 200 meters away. I lose all connection from about 15 meters. Either the advert lies or there is a problem with the connection. Again, please help

[john46]

another faulty hub request a replacement wireless is nothing to do with your conncetion

[potato2723]

I am confused. What?

[DaveD]

I have had similar issues, permament blue light,  connection fine, wireless strength 4 or 5 out of 5 but complete loss of wireless internet connectivity to a multitude of devices till I reboot the SmartHub- then works fine for a day or two  

[john46]

You need a replacement hub yours is faulty

[potato2723]

Would I need to pay for a new one or would I get a free replacement.

Is there a way to extend the length of the wifi band

[john46]

no it would be a free replacement as to extending the Wi-Fi frequency range the only channels are the ones selectable