Help us improve our customer experience. We are very keen to get your thoughts on some of the ideas we are exploring. Please take a few minutes to complete this short survey,
I was referring to the OP's problem.
hi shoulden the noise maegin be 6 not 12. i will post the stats tommaror.
Tbh I dont know why BT/Openreach dont fix this DLM issue or maybe something where you can opt out of DLM cause my line is 100% stable all the time no drop outs nothing but what I do suffer in my area is, is bad power cuts and when I get a couple I go from a stable for months on end 26MB Down to below 15MB Down instantly just in a matter of two turn offs to my Home Hub 5. The DLM is really annoying and should be sorted at least for customers that dont have issues with there connections and DLM is only down to power cuts! Mine goes especially bad if I get a power cut at say 6.00p.m. at night then my speeds go write down if I get a power cut at say 7.00a.m. in the morning its not to bad the speeds are not really affected but 5.00p.m. onwards at night time its bad news for me and you cannot reset it after a power cut say the next morning cause turning off and back on again acts as another turn off for the equipment and DLM gets worse not better! Its the only annoying thing about Infinity to me if I could opt out of DLM for my line I would be well happy!!!
hi my stats are
1. Product name: | BT Home Hub |
2. Serial number: | +068342+NQ34434564 |
3. Firmware version: | Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 12/01/14 |
4. Board version: | BT Hub 5A |
5. VDSL uptime: | 0 days, 00:05:05 |
6. Data rate: | 20000 / 79995 |
7. Maximum data rate: | 29760 / 102256 |
8. Noise margin: | 12.5 / 11.9 |
9. Line attenuation: | 0.0 / 5.5 |
10. Signal attenuation: | 0.0 / 5.5 |
11. Data sent/received: | 49.5 MB / 162.8 MB |
12. Broadband username: | bthomehub@btbroadband.com |
13. BT Wi-fi: | Yes |
14. 2.4 GHz Wireless network/SSID: | BTHub5-6X8N |
15. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 300 Mb/s)) 20/40 MHz, WPS enabled |
16. 2.4 GHz Wireless security: | WPA2 |
17. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
18. 2.4 GHz Wireless network/SSID: | BTWiFi-with-FON |
19. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 300 Mb/s)) 20/40 MHz, WPS disabled |
20. 2.4 GHz Wireless security: | None |
21. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
22. 2.4 GHz Wireless network/SSID: | |
23. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 300 Mb/s)) 20/40 MHz, WPS disabled |
24. 2.4 GHz Wireless security: | None |
25. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
26. 2.4 GHz Wireless network/SSID: | Auto-BTWiFi |
27. 2.4 GHz Wireless connections: | Disabled |
28. 2.4 GHz Wireless security: | None |
29. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
30. 2.4 GHz Wireless network/SSID: | |
31. 2.4 GHz Wireless connections: | Disabled |
32. 2.4 GHz Wireless security: | None |
33. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
34. 5 GHz Wireless network/SSID: | BTHub5-6X8N-5GHz |
35. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled |
36. 5 GHz Wireless security: | WPA2 |
37. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
38. 5 GHz Wireless network/SSID: | BTWiFi-with-FON |
39. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled |
40. 5 GHz Wireless security: | None |
41. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
42. 5 GHz Wireless network/SSID: | |
43. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled |
44. 5 GHz Wireless security: | None |
45. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
46. 5 GHz Wireless network/SSID: | Auto-BTWiFi |
47. 5 GHz Wireless connections: | Disabled |
48. 5 GHz Wireless security: | None |
49. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
50. 5 GHz Wireless network/SSID: | |
51. 5 GHz Wireless connections: | Disabled |
52. 5 GHz Wireless security: | None |
53. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
54. Firewall: | Default |
55. MAC Address: | 18:62:2c:44:c3:86 |
56. Software variant: | - |
57. Boot loader: | - |
i have done a speed test and it says that it is 24 mbps on all my devices do i still have a line fault
oh but i should be at 70Mbps not 30 Mbps
last week i called out bt to see if there was a fault and there was a fault. but i am not sure if there is still one.
hi it seems my noise margin is 12.5/11.9
here is my new stats update box been running for 3 hours without restart
1. Product name: | BT Home Hub |
2. Serial number: | +068342+NQ34434564 |
3. Firmware version: | Software version 4.7.5.1.83.8.173.1.6 (Type A) Last updated 12/01/14 |
4. Board version: | BT Hub 5A |
5. VDSL uptime: | 0 days, 03:23:49 |
6. Data rate: | 20000 / 79995 |
7. Maximum data rate: | 29698 / 102487 |
8. Noise margin: | 12.4 / 12.0 |
9. Line attenuation: | 0.0 / 5.5 |
10. Signal attenuation: | 0.0 / 5.5 |
11. Data sent/received: | 432.9 MB / 1.4 GB |
12. Broadband username: | bthomehub@btbroadband.com |
13. BT Wi-fi: | Yes |
14. 2.4 GHz Wireless network/SSID: | BTHub5-6X8N |
15. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 300 Mb/s)) 20/40 MHz, WPS enabled |
16. 2.4 GHz Wireless security: | WPA2 |
17. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
18. 2.4 GHz Wireless network/SSID: | BTWiFi-with-FON |
19. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 300 Mb/s)) 20/40 MHz, WPS disabled |
20. 2.4 GHz Wireless security: | None |
21. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
22. 2.4 GHz Wireless network/SSID: | |
23. 2.4 GHz Wireless connections: | Enabled (802.11 b/g/n (up to 300 Mb/s)) 20/40 MHz, WPS disabled |
24. 2.4 GHz Wireless security: | None |
25. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
26. 2.4 GHz Wireless network/SSID: | Auto-BTWiFi |
27. 2.4 GHz Wireless connections: | Disabled |
28. 2.4 GHz Wireless security: | None |
29. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
30. 2.4 GHz Wireless network/SSID: | |
31. 2.4 GHz Wireless connections: | Disabled |
32. 2.4 GHz Wireless security: | None |
33. 2.4 GHz Wireless channel: | Automatic (Smart Wireless) |
34. 5 GHz Wireless network/SSID: | BTHub5-6X8N-5GHz |
35. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS enabled |
36. 5 GHz Wireless security: | WPA2 |
37. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
38. 5 GHz Wireless network/SSID: | BTWiFi-with-FON |
39. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled |
40. 5 GHz Wireless security: | None |
41. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
42. 5 GHz Wireless network/SSID: | |
43. 5 GHz Wireless connections: | Enabled (802.11 a/n/ac (up to 1300 Mb/s)) 80 MHz, WPS disabled |
44. 5 GHz Wireless security: | None |
45. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
46. 5 GHz Wireless network/SSID: | Auto-BTWiFi |
47. 5 GHz Wireless connections: | Disabled |
48. 5 GHz Wireless security: | None |
49. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
50. 5 GHz Wireless network/SSID: | |
51. 5 GHz Wireless connections: | Disabled |
52. 5 GHz Wireless security: | None |
53. 5 GHz Wireless channel: | Automatic (Smart Wireless) |
54. Firewall: | Default |
55. MAC Address: | 18:62:2c:44:c3:86 |
56. Software variant: | - |
57. Boot loader: | - |