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Contributor
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Message 1 of 6

Bt infinity 2 on hh5 keeps dropping out.

Hi, I have had my broadband (infinity 2) since tuesday, and there has been some constant dropping outs, where the hub light turns orange. Its normally back up in a couple of minutes, but this has been happening 2 or more times a day.

I've seen that many people have this problem, but they said it was now fixed.

My old normal broadband with bt on the HH4 worked perfectly and had no dropouts.

Any help would be appreciated.

 

Here is some details:

 

 

1. Product name:BT Home Hub
2. Serial number:+068543+NQ55030888
3. Firmware version:Software version 4.7.5.1.83.8.204.1.11 (Type A) Last updated 30/03/16
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:19:30
6. Data rate:19999 / 79995
7. Maximum data rate:34147 / 96966
8. Noise margin:15.8 / 10.8
9. Line attenuation:19.1 / 16.7
10. Signal attenuation:19.1 / 16.7
11. Data sent/received:4.5 MB / 15.1 MB
12. Broadband username:bthomehub@btbroadband.com
13. BT Wi-fi:No
14. 2.4 GHz Wireless network/SSID:BTHub5-3R8J
15. 2.4 GHz Wireless connections:Enabled (802.11 b/g/n (up to 144 Mb/s))
16. 2.4 GHz Wireless security:WPA2
17. 2.4 GHz Wireless channel:Automatic (Smart Wireless)
18. 5 GHz Wireless network/SSID:BTHub5-3R8J
19. 5 GHz Wireless connections:Enabled (802.11 a/n/ac (up to 1300 Mb/s))
20. 5 GHz Wireless security:WPA2
21. 5 GHz Wireless channel:Automatic (Smart Wireless)
22. Firewall:Default
23. MAC Address:84:a4:23:11:c9:50
24. Modulation:G.993.2 Annex B
25. Software variant:AA
26. Boot loader:

1.0.0

 

I have turned smart setup off and will see if anything else happens.

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5 REPLIES 5
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Aspiring Expert
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Message 2 of 6

Re: Bt infinity 2 on hh5 keeps dropping out.

Dial 17070 option 2. Is the line quiet?
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Distinguished Sage
Distinguished Sage
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Message 3 of 6

Re: Bt infinity 2 on hh5 keeps dropping out.

are you using the test socket with a new filter or do you have an SSFP ( 2 sockets - 1 phone one broadband)



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Contributor
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Message 4 of 6

Re: Bt infinity 2 on hh5 keeps dropping out.

The line is quiet.
I am using the socket with one phone, and a new micro filter.
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Distinguished Sage
Distinguished Sage
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Message 5 of 6

Re: Bt infinity 2 on hh5 keeps dropping out.

 
 

if an NTE5 can you try the test socket with a new filter and see if that helps stability 

 

test socket.jpg

 

if SSFP then try test socket with filter shown here with black arrow

 

test-socket-thumb.jpg

 


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Contributor
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Message 6 of 6

Re: Bt infinity 2 on hh5 keeps dropping out.

Ill try it and see if it continues

 

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