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Carelessness001
Aspiring Contributor
1,154 Views
Message 21 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

Thank you for the advise.

 

Looks like I shall be unable to do any remote working from home, or sending Emails from my work email client then. Thanks for the informatioin. Although Bt were made aware of the large file transfering during conversations, again records kept.

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ray_dorset
Distinguished Guru
1,145 Views
Message 22 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

They have been known to agree to certain business usage in the past, so as long as they have you'll be fine.
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Carelessness001
Aspiring Contributor
1,137 Views
Message 23 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

Thank you Ray.

 

You have all been very helpful with your posts and I appreciate your time taken to reply. Taken from the thread, there is no need to take any further action with BT due to guanteed speeds agreed and speeds obtained. And there is nothing I can do at my end to help.

 

Thank you

 

 

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ray_dorset
Distinguished Guru
1,135 Views
Message 24 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

Like I said, you could try replacing the Homehub with a 3rd party modem/router
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gg30340
Distinguished Sage
Distinguished Sage
1,131 Views
Message 25 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

I think that things are going round in circles here and not addressing your question.

 

It would appear that you are getting the best speed that your line can support. Because you are within the estimated speeds it is unlikely that BT will do anything to better your speeds and in particular by approx 5Mbps.

 

BT do not guarantee fixed speeds. They only give estimated speeds between the ranges on the estimate checker. If you were given a verbal guarantee from a member of BT staff and can prove that you were given that guarantee you may have grounds to be released from your contract without penalty.

 

The only way you will be able to ascertain this is by making a formal complaint to BT and await their response.

 

 

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Carelessness001
Aspiring Contributor
1,130 Views
Message 26 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

I will look into the router Ray, thanks. 

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ray_dorset
Distinguished Guru
1,125 Views
Message 27 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

You may even find a high speed dsl cable from ADSLnation will help
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If you found this post helpful, please click on the star on the left
If not, I'll try again 🙂
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Carelessness001
Aspiring Contributor
1,119 Views
Message 28 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

Thanks GG and again, Ray. And lic for your very informative replys

 

 

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mykspence
Aspiring Contributor
1,109 Views
Message 29 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

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Carelessness001
Aspiring Contributor
1,107 Views
Message 30 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

That is very interesting.

 

Thank you

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