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imjolly
Distinguished Sage
Distinguished Sage
1,037 Views
Message 31 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

that link referred t a checker which was withdrawn in 5/2014 and replaced with a more accurate checker provided by wholesale  https://www.btwholesale.com/includes/adsl/main.html



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gg30340
Distinguished Sage
Distinguished Sage
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Message 32 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

I believe that since that ruling BT revised its estimate checker to give the Ranges of speeds you can expect and as previously stated you are within those estimates, unlike the complainer in the case quoted "They said they had checked the complainant's line and confirmed that it lay outside the statistical range, and due to a variety of reasons, the complainant would be unable to achieve the quoted speeds", so I would imagine this would not be relevant in your case.   

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mykspence
Aspiring Contributor
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Message 33 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

Correct, that checker has been replaced by a more accurate one. My numbers are outside those that I was quoted by the current checker and it's one of the points that I've made to BT.
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imjolly
Distinguished Sage
Distinguished Sage
1,016 Views
Message 34 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds


@mykspence wrote:
Correct, that checker has been replaced by a more accurate one. My numbers are outside those that I was quoted by the current checker and it's one of the points that I've made to BT.

do you mean outside the dslckecker range 'A' or 'A&B'?



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mykspence
Aspiring Contributor
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Message 35 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

I mean outside the checker and the figures that BT gave me before I signed up for 'infinity'.
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imjolly
Distinguished Sage
Distinguished Sage
1,010 Views
Message 36 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

if outside the checker then you must mean both 'A&B' estimates  if below the impacted 'B' estimate then you should see about an engineer visit



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mykspence
Aspiring Contributor
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Message 37 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

I've had two engineers visits, the line is 100%, Openreach have told BT that it's as good as it gets.
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ray_dorset
Distinguished Guru
1,001 Views
Message 38 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

Can you post the checker results then?
_ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _ _
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If not, I'll try again 🙂
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gg30340
Distinguished Sage
Distinguished Sage
995 Views
Message 39 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds


@mykspence wrote:
I've had two engineers visits, the line is 100%, Openreach have told BT that it's as good as it gets.

If you are having a problem you would be better starting your own thread instead of jumping on this one.

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mykspence
Aspiring Contributor
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Message 40 of 41

Re: Bt infinity 2 up/download not reaching guaranteed speeds

I posted a link to help the op, you asked questions which I answered. Apologies to the op for answering questions on his thread.
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