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TrickyB
Aspiring Contributor
1,181 Views
Message 1 of 35

Bt infinity Dropping from 74mb to 4mb in peak hours (6pm onwards)

i was one of the first customers in my street to get infinity.

Gradually its got worse and worse at night times going as low as 4mb-6mb

i have 5 wifi users with ipads etc  and sharing 4mb is no good

 

my mobile phone gets a better download speed than my infinity at night(14mb)

 

 

i have been on the online chat for an hour twice

changed my home hub 5 for a new one to no difference

have done all the usual tests rebooted etc one wired connection while testing

 

called and spoke to someone for 40 mins earlier

 

none of these people are able to help and are more than likely on another continent

 

aside from raising a complaint what else can i do?

 

its clearly congestion at the cabinet at peak times

 

anyone else experiencing this?

 

its fine daytime(74/19) but once 6-7pm hits its 5% of the download speed its supposed to be

 

 

 

 

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imjolly
Distinguished Sage
Distinguished Sage
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Message 2 of 35

Re: Bt infinity Dropping from 74mb to 4mb in peak hours (6pm onwards)

check you exchnage for problems  http://usertools.plus.net/exchanges/mso.php

http://usertools.plus.net/exchanges/?

http://btbusiness.custhelp.com/app/service_status

http://bt.custhelp.com/app/answers/detail/a_id/15036

http://community.plus.net/exchange-information/



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TrickyB
Aspiring Contributor
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Message 3 of 35

Re: Bt infinity Dropping from 74mb to 4mb in peak hours (6pm onwards)

Thanks for the links

 

My exchange isnt showing any problems at all at the moment

 

Line test comes back fine

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imjolly
Distinguished Sage
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Message 4 of 35

Re: Bt infinity Dropping from 74mb to 4mb in peak hours (6pm onwards)

go to troubleshooting then helpdesk and post 1-12

 

run bt speedtester and when first test completes then run diagnostic test and post results 

 

btspeedtester

 

enter your phone number and post results  remember to delete number  https://www.btwholesale.com/includes/adsl/main.html



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TrickyB
Aspiring Contributor
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Message 5 of 35

Re: Bt infinity Dropping from 74mb to 4mb in peak hours (6pm onwards)

Cant seem to find the troubleshooting/help desk forums page you mention where should i be looking?

 

i did the tests which are fine till around 6 pm

 

 

Download speed achieved during the test was - 74.97 Mbps
For your connection, the acceptable range of speeds is 40 Mbps-77.35 Mbps .
Additional Information:
IP Profile for your line is - 77.35 Mbps

 

Upload speed achieved during the test was - 16.43Mbps
Additional Information:
Upstream Rate IP profile on your line is - 20 Mbps

 

 

Telephone Number ************ on Exchange GLENROTHES SOUTH is served by Cabinet 22

 

 

FTTC Range A (Clean)80742020--Available
FTTC Range B (Impacted)8061.92012.2--Available
 
WBC ADSL 2+Up to 3--2.5 to 6.5Available
WBC ADSL 2+ Annex MUp to 3Up to 0.52.5 to 6.5Available
ADSL MaxUp to 3--2 to 5.5Available
WBC Fixed Rate1----Available
Fixed Rate1----Available
Other Offerings
Fibre Multicast------Available
Copper Multicast------Available

 

 

 

Even impacted speed says 61mb 

i would be happy with 40mb

 

4mb is no good 

 

i will run the test again later when its affected

 

cheers

 

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imjolly
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Message 6 of 35

Re: Bt infinity Dropping from 74mb to 4mb in peak hours (6pm onwards)

which hub are you using hh5 or hh4 + modem?  only get stats from hh5



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TrickyB
Aspiring Contributor
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Message 7 of 35

Re: Bt infinity Dropping from 74mb to 4mb in peak hours (6pm onwards)

1. Product name:BT Home Hub
2. Serial number:+076272+NQ51430988
3. Firmware version:Software version 4.7.5.1.83.8.204 (Type A) Last updated Unknown
4. Board version:BT Hub 5A
5. DSL uptime:0 days, 00:01:05
6. Data rate:19998 / 79906
7. Maximum data rate:27736 / 87947
8. Noise margin:6.9 / 8.3
9. Line attenuation:11.6 / 10.9
10. Signal attenuation:11.8 / 10.9
11. Data sent/received:9.3 MB / 4.3 GB
12. Broadband username:bthomehub@btbroadband.com
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imjolly
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Message 8 of 35

Re: Bt infinity Dropping from 74mb to 4mb in peak hours (6pm onwards)

You have max connection speed for infinity 2

 

Can you run btspeedtester diagnostic test again with wired connection and post results - now peak time



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TrickyB
Aspiring Contributor
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Message 9 of 35

Re: Bt infinity Dropping from 74mb to 4mb in peak hours (6pm onwards)

Download speedachieved during the test was - 3.88 Mbps
 For your connection, the acceptable range of speedsis 40 Mbps-77.35 Mbps .
 Additional Information:
 IP Profile for your line is - 77.35 Mbps

 

 

 

Upload speed achieved during the test was - 2.64Mbps
 Additional Information:
 Upstream Rate IP profile on your line is - 20 Mbps

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TrickyB
Aspiring Contributor
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Message 10 of 35

Re: Bt infinity Dropping from 74mb to 4mb in peak hours (6pm onwards)

That was test 3 btw with the correct speedtest username used ^

 

Your service was found to be performing poorly.
Please raise a fault with your service provider, stating that the BT Performance Tester tool indicates poor service throughput performance after the third test.

 

Something isnt right

 

ive been working with computers for 20 years and tried everything that i can my end

 

it was fine when i first got it and as more people in the street took it up its gradually got worse

 

my kids cant even watch things on there ipads etc at peak times when we use it most

 

 

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