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gaz0r
Contributor
493 Views
Message 1 of 10

Bt infinity disconnected and now won't re connect

Hi there, 

 

I was on the internet and it was going really slow and then it just disconnected and now it will not reconnect, I have infinity2 with bt home hub 5 and its just staying a constant orange light on the router 

I have logged it with BT but just wondering if anyone has noticed anything like this before ?

 

 

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9 REPLIES 9
Distinguished Sage
Distinguished Sage
491 Views
Message 2 of 10

Re: Bt infinity disconnected and now won't re connect

Have you checked the BT Network status to see if there is a fault in your area?

 

http://btbusiness.custhelp.com/app/service_status/?s_cid=btb_FURL_servicestatus

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gaz0r
Contributor
486 Views
Message 3 of 10

Re: Bt infinity disconnected and now won't re connect

Yeah I have checked and there is no reported faults

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Distinguished Sage
Distinguished Sage
483 Views
Message 4 of 10

Re: Bt infinity disconnected and now won't re connect

Try ONE factory reset of the homehub by pressing a pin into the recess button on the rear for about 20 seconds. If that doesn't work you will need to wait for BT to contact you.

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Helios
Aspiring Expert
444 Views
Message 5 of 10

Re: Bt infinity disconnected and now won't re connect

If you have a constant orange light then you have no PPPoE session. You will need a BB Boost Engineer.....

It will either be a problem with your HH5 or with your profile at BT Wholesales side or a faulty DSL port in the RDSLAM......
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gaz0r
Contributor
420 Views
Message 6 of 10

Re: Bt infinity disconnected and now won't re connect

I will try a hard reset when I got home.

I recon it will have to be an engineer job to get it sorted! I have a call back tomorrow to go through some steps

 

 

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gaz0r
Contributor
395 Views
Message 7 of 10

Re: Bt infinity disconnected and now won't re connect

I done a hard reset and it connected again 🙂

thanks for your help

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walkerx
Recognised Expert
384 Views
Message 8 of 10

Re: Bt infinity disconnected and now won't re connect

mine went down earlier but back up not sure for how long as BT have reported an issue in our area tonight

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walkerx
Recognised Expert
346 Views
Message 9 of 10

Re: Bt infinity disconnected and now won't re connect

Well looks like ours is down again, tried logging with BT as says this has been fixed only for some patronising consultant to say 'promise it will be back on by midnight'. How do they know and why make false promises
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Distinguished Sage
Distinguished Sage
337 Views
Message 10 of 10

Re: Bt infinity disconnected and now won't re connect

I suppose you'll know in 35 minutes if it was a false promise or not!

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