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Aspiring Contributor
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Message 1 of 2

Bt infinity gaming problem

Hi is there a number i can phone for someone to check my line here's the problem.

Since moving to fibre a few years ago'' On both BT and Plusnet'' Ive had problems with some online games fifa being the main one but since last friday until this morning the game was perfect now its gone bad again feels like a latency problem as i have no control over the players.

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Distinguished Sage
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Message 2 of 2

Re: Bt infinity gaming problem

if you have a Homehub 5 can you also post the stats from 1-12 by logging onto the homehub management pages then troubleshooting > helpdesk. http://bthomehub.home/

The stats for the Home Hub 6 can be found on the Information page from http://192.168.1.254 then Advanced Settings -> Technical Log. 

Can you run this checker and post back a screen shot of the results. Make sure you delete your phone number before posting.

http://www.dslchecker.bt.com/adsl/adslchecker.welcome

Can you use this speed tester then carry out the further diagnostics and post back a screen shot of all the results including your IP profile for up and down. This test must be done with a wired connection.
http://speedtest.btwholesale.com/
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