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Newbie
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Message 1 of 10

Bt infinity home hub flashing orange

Last night we had a power cut and since then my power light on the hub is just flashing orange, I've tried turning it on and off, pressing restart and turning on and off atplug yet it just flashes orange. Any ideas?

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9 REPLIES 9
Expert
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Message 2 of 10

Re: Bt infinity home hub flashing orange

Are the lights synching on the openreach box (white one)?. If they are you should synch on the HH3, if not there is an issue with your line. Is anything unplugged or wire come lose on the master socket?. Have a good check at all the equipment.

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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Newbie
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Message 3 of 10

Re: Bt infinity home hub flashing orange

Yeah all the equipment is fine and the modem is working ok all the lights solid green etc, just the hub, I've tried power cycle afactories to factory reset but thgo orange flashing power light just keeps flashing the only way it stops is if I turn it off.

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Expert
4,876 Views
Message 4 of 10

Re: Bt infinity home hub flashing orange

Seems a bit weird that one. Maybe your HH3 is not working, I mean broken some how.

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
Newbie
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Message 5 of 10

Re: Bt infinity home hub flashing orange

Thanks for your help anyways, I'll give 'em a call now.

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Expert
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Message 6 of 10

Re: Bt infinity home hub flashing orange

thanks, its ok anytime!. 😉

Please click on white star to the left and say thanks if I have helped you at all!. 🙂 Thank you. Some handy links Copy & Paste:-
http://bthomehub.home/
http://netalyzr.icsi.berkeley.edu/index.html
http://diagnostics.bt.com/login/?workflow=Speed
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Distinguished Guru
4,853 Views
Message 7 of 10

Re: Bt infinity home hub flashing orange

But, what happens if you unplug ALL the connections going to the hub, bar the power lead, then disconnect any devices connected by wifi, then press and hold the red recessed button for 15 seconds until the flashing light goes out and then release the button?

 

If it continues to flash, then this does confirm it's broken

-+-No longer a forum member-+-
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Guru
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Message 8 of 10

Re: Bt infinity home hub flashing orange

Believe that is an authentication problem which more than likely need an engineer visit as it can be a bad ciricuit.

If this helped you please click the Star beside my name.

If this answered your question please click "Mark as Accepted Solution" below.
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Distinguished Sage
4,797 Views
Message 9 of 10

Re: Bt infinity home hub flashing orange

If it is the power light that is flashing orange it is a faulty hub not an authentication problem there are many references to the problem if you use the forum search feature
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Recognised Expert
4,791 Views
Message 10 of 10

Re: Bt infinity home hub flashing orange

Sounds like the powercut caused a power surge and has damaged the hub Smiley Sad

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