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Cain1234
Aspiring Contributor
1,652 Views
Message 1 of 5

Bt infinity so slow

hello there my family have recently switched to bt infinity from sky as we used to get 50kbps download speed but as we switched to bt infinity expecting higher speeds im very dissapointed as we are getting 70kbps so please help because im sick of the slow internet speeds as i need to download things on my new computer thank you.

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4 REPLIES 4
Nige32
Aspiring Expert
1,513 Views
Message 2 of 5

Re: Bt infinity so slow

Hi

    If you could run http://speedtester.bt.com/ and post your results back here then we can see your low speed and IP profile.

 

Edit As you have 2 posts on the same topic, just replying to one off them will be ok.

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Cain1234
Aspiring Contributor
1,436 Views
Message 3 of 5

Re: Bt infinity so slow

ok i done the test and the results i got was download speed : (0.04) mgbps and that is really bad so please help
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Nige32
Aspiring Expert
1,418 Views
Message 4 of 5

Re: Bt infinity so slow

Hi

   It would have been good if you could have placed a screen shot off your results from the bt speedtester like this, so we could see your results. 

As long as you performed the test with a wired connection then fill out this form http://bt.custhelp.com/app/contact_email/c/4951

 

This will put you in contact with a member off the forum team who will help you with your low speed issues. 

It can take up to 3 days before they contact you by phone or email depending on their workload.

 

 

7.1.png

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Cain1234
Aspiring Contributor
1,414 Views
Message 5 of 5

Re: Bt infinity so slow

ok thank you i think my mum is just going to call customer services thanks 🙂
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